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Suddenly slow internet...Vista to blame? Cannot find solution


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#1
sam808

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Hey all,

This problem is driving me absolutely crazy and I am really hoping SOMEONE can help me! The problem is my wireless broadband internet connection has gone from being really fast for the last year to excruciatingly slow all of a sudden last week, and it has stayed that way. This happened once previously a couple of months back and getting rid of an old expired copy of Norton antivirus fixed it up straight away. But this time I've tried what seems like every single thing i've read in every web forum that has solved the problem for other people, but with no success.

Things I have tried;
Cleared browser caches
Tried in both IE and Firefox
Disabled phishing
Confirmed that my ISP has nothing to do with the slow speed
Tried plugging directly into my modem, ie. bypassing router
System restore to before the problem started
Switched off IPV6
Tried global autotuninglevel=disabled and ipconfig /flushdns
Uninstalled all the windows updates from around the time the problem started
Changed my power setting to maximum performance
Have tried starting in safe mode and it's still the same
(edit: have tried more things than this, but these are all that I can remember right now)

Have run spyware and malware scans and they came up with nothing
Virus scan (I use Avast) also came up clean.

Another computer in the house running XP is still fast.

I've heard some people mention rolling back driver network cards...but I can't do this as the option is not available as it has never updated.

OS: Vista Home Premium
6.0.6001 Service Pack 1 Build 6001
Hewlett-Packard G6000 Notebook PC

I think I would literally be the happiest person in the world if one of you can help me solve this..
I'm not really all that knowledgeable when it comes to computers so if any of what i've typed above doesn't make sense or is silly or if this is in the wrong section I apologise, and also if there is any other info I need to provide just let me know.

Thanks in advance! :) *fingers crossed*

Edited by sam808, 27 January 2010 - 10:13 PM.

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#2
Broni

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Tried plugging directly into my modem, ie. bypassing router

Same slowness?
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#3
sam808

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Tried plugging directly into my modem, ie. bypassing router

Same slowness?


Yeah, exactly the same :)
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#4
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You know how ISPs lie pretty often...
I'd suggest, you go to library, or a friend house and see, if you have same problem.

Meanwhile...

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.
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#5
sam808

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You know how ISPs lie pretty often...
I'd suggest, you go to library, or a friend house and see, if you have same problem.

Meanwhile...

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.


About the ISP - I assumed because another computer in the house still runs fast like it always has that it isn't the issue.

And I ran that program, but excuse my computer illiterateness... how do I attach the file? You mean cut and paste it or..?
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#6
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To attach a file, do the following:

  • Click Add Reply
  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on Posted Image to insert the attachment into your post

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#7
sam808

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Ok, there we go. Thanks for your patience :)

Attached File  AutoRuns.txt   154.92KB   164 downloads
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#8
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Hmmm...nothing interesting there...

Try these basic steps....

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsof...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.
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#9
sam808

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I have done a few of those things already, but I will give them all a try again and get back to you...thanks again
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#10
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OK :)
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#11
sam808

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I've done all of that that I could and it's still exactly the same...aaarrgghhh... :)
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#12
Broni

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Did you try to reinstall network card driver?
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#13
sam808

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Did you try to reinstall network card driver?


Haven't done that yet...how would I go about it?
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#14
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Which one is yours?
http://h20180.www2.h...a...p;submit=»
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