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Windows XP has problem opening PDF files


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#1
Snowy21

Snowy21

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Nice to meet you all! This is my first time here with basic basic computer knowledge, and need help.
My Dell Windows XP laptop is slow and does not open some PDf files with Adode 9.3. It says: "There was an
error opening this document. The file is damaged and could not be repaired". My other, desktop Dell Wind. XP
computer has no problem opening the same PDF files. What is or are the possible problems and remedies?
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#2
rshaffer61

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Hello Snowy21.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

First lets get some basic information before we attempt any fixing. Please do the following:

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.


[attachment=38469:Everest.GIF]
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#3
123Runner

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Nice to meet you all! This is my first time here with basic basic computer knowledge, and need help.
My Dell Windows XP laptop is slow and does not open some PDf files with Adode 9.3. It says: "There was an
error opening this document. The file is damaged and could not be repaired". My other, desktop Dell Wind. XP
computer has no problem opening the same PDF files. What is or are the possible problems and remedies?

We will work on the slowness as well as the pdf issue.

For not being able to open some pdf's, I would start with re-installing adobe.
Actually Foxit Reader is a better reader because it is not a resource hog.

123runner
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#4
rshaffer61

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Hey 123Runner fancy meeting you here. If you want to handle the pdf side I'll handle the slowness and which ever gets resolved first can help help with the other. :) :)
I think you will beat me on this one though :)
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