[lucille123]

Hi,

I have a Toshiba laptop that had the pre installed Norton. I don't know what version it was, but when I first got the laptop I uninstalled it incorrectly through the program features on the ocntrol panel. I don't know what version I had.

I have contacted customer support through netgear and toshiba. Toshiba thinks it is a Norton issue. I have tried the download uninstall tool twice.

After between 10-30 minutes of being online wirelessly I get booted off. The signal always remains excellent.

Any ideas on what to do from here?

Thanks!

Lisa

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Have you run and downloaded Symantec's own removal tool for Norton software from here (it's only a small file)?:

Ignore 'Step 1' which deals with how to re-install it, 'cos you don't want to do that.

Just go to 'Step 2' and click the orange Download button.

Double-click the downloaded file and it will run.

http://www.symantec....0080828154508EN

[phillipcorcoran]

Have you run and downloaded Symantec's own removal tool for Norton software from here (it's only a small file)?:

Ignore 'Step 1' which deals with how to re-install it, 'cos you don't want to do that.

Just go to 'Step 2' and click the orange Download button.

Double-click the downloaded file and it will run.

http://www.symantec....0080828154508EN

[lucille123]

Yes, I have run the removal tool a few times with no success. Someone had mentioned an additional tool called mscicleanup or something like that, but so far I haven't been able to locate an executable file.

Thanks!

Lisa