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wireless not working-Norton problems?


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#1
lucille123

lucille123

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Hi,

I have a Toshiba laptop that had the pre installed Norton. I don't know what version it was, but when I first got the laptop I uninstalled it incorrectly through the program features on the ocntrol panel. I don't know what version I had.

I have contacted customer support through netgear and toshiba. Toshiba thinks it is a Norton issue. I have tried the download uninstall tool twice.

After between 10-30 minutes of being online wirelessly I get booted off. The signal always remains excellent.

Any ideas on what to do from here?

Thanks!

Lisa
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#2
phillipcorcoran

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Have you run and downloaded Symantec's own removal tool for Norton software from here (it's only a small file)?:

Ignore 'Step 1' which deals with how to re-install it, 'cos you don't want to do that.

Just go to 'Step 2' and click the orange Download button.

Double-click the downloaded file and it will run.

http://www.symantec....0080828154508EN
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#3
lucille123

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Yes, I have run the removal tool a few times with no success. Someone had mentioned an additional tool called mscicleanup or something like that, but so far I haven't been able to locate an executable file.

Thanks!

Lisa :)
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