[Kathy P]

Hello Gentlemen,

I apologize, I had to go out of town (and away from my desktop). I returned 2 days ago and have been using the computer in "Safe Mode with Networking". It works for a while but does lock up after a couple of hours. The date and time clock are accurate. I had some trouble scrolling thru emails. The scroll was slow like "waved", (if you know what I mean). What do you all think?
FYI- I live in southern NH. If any of you know someone that would be willing to take a look at "Her", I would appreciate any input.

Thanks,
Kathy

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Welcome back Kathy P... lets start some diagnostics and see what we find.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem








]

[rshaffer61]

Welcome back Kathy P... lets start some diagnostics and see what we find.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem








]

[Kathy P]

OK rshaffer61, Here Goes Nothing!

Thanks again, I'll let you know how it turn out>

Kathy

[Kathy P]

Hi rshaffer61,

Well, that didn't work. Bios still not installed. i was able to read a few emails and she stopped responding. Then I tried to open a pdf file and after no response closed the window and I am looking at my screen saver with no desktop icons( they disappeared).

She's in pretty bad shape, huh?

Kathy

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[Kathy P]

I have to reboot cuz she's locked up, can I do all of this in Safe Mode? Thank God for this laptop for comunication with you guys
Kath

[Kathy P]

here is the Info from the first task you had me perform (Blue Screen View Download)

==================================================
Dump File : Mini020210-01.dmp
Crash Time : 2/2/2010 4:13:07 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xaae524a4
Parameter 3 : 0xaae521a0
Parameter 4 : 0x804f3a9e
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini020210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini100309-02.dmp
Crash Time : 10/3/2009 4:45:29 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000041
Parameter 2 : 0x82d60000
Parameter 3 : 0x00003560
Parameter 4 : 0x0003ff2f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+47ee6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5857 (xpsp_sp3_gdr.090804-1435)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini100309-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini100309-01.dmp
Crash Time : 10/3/2009 4:41:44 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000041
Parameter 2 : 0x85cc3000
Parameter 3 : 0x000064c3
Parameter 4 : 0x0003ff2f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+47ee6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5857 (xpsp_sp3_gdr.090804-1435)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini100309-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

[Kathy P]

Hi rshaffer61,

Here is the "WhoCrashed" task you wanted to see:
Thanks again,
Kathy
_________________________________________

Analysis


Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Tue 2/2/2010 9:13:15 PM your computer crashed
This was likely caused by the following module: ntfs.sys
Bugcheck code: 0x24 (0x1902FE, 0xAAE524A4, 0xAAE521A0, 0x804F3A9E)
Error: NTFS_FILE_SYSTEM
Dump file: C:\WINDOWS\Minidump\Mini020210-01.dmp
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sat 10/3/2009 9:45:32 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xC2 (0x41, 0x82D60000, 0x3560, 0x3FF2F)
Error: BAD_POOL_CALLER
Dump file: C:\WINDOWS\Minidump\Mini100309-02.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sat 10/3/2009 9:41:47 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xC2 (0x41, 0x85CC3000, 0x64C3, 0x3FF2F)
Error: BAD_POOL_CALLER
Dump file: C:\WINDOWS\Minidump\Mini100309-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.





Conclusion


3 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

[rshaffer61]

Well it's a OS problem from what I am seeing. Let's try another method to see if we can fix the file system. If this doesn't work then I would like to test some of the hardware before thinking about a Repair or Parallel installation

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:

• Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC - Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.

[Kathy P]

rshaffer61,

I don't have the XP CD. I tried all the procedures as you instructed but it keeps asking for a CD. Do I need to get the Windows XP software?

Kathy

[123Runner]

If you can borrow a XP cd of the same flavor (home or pro) it would be the best way.
We need to check the file integrity.

123runner

[rshaffer61]

I can tell you since it is asking for the cd then there is problems with the file system that need to be corrected.
As 123Runner says you can borrow a XP cd from a friend for the tests and possible repair if we need to do that.
Your Registration key should be located on side or the bottom of your system so no worries with that.

[Kathy P]

Thanks Guys,
i am working on borrowing that cd
kathy

[Kathy P]

Hi 123Runner or rshaffer61,

I found a Windows XP Pro w/SP2. The cd sleeve says "for distribution with HP and Compaq only".
Can I use this in my computer?

Kathy

[rshaffer61]

Not unless it is for your specific model system.
You can try the sfc /scannow steps with it but i can't guarantee it will work correctly.