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Computer Freezes


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#1
Chortdakooba

Chortdakooba

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Hello, I have tried searching for solutions to my problem, but to no avail.
The problem is my DVD burner/drive freezes my computer after inserting discs.

Basically, it works when I'm using only 1 disc, for example burning a CD or DVD or just reading from one disc. But the problem begins when I use multiple discs or disc swapping. For example, I'm trying to load the game Rise of Legends and it has 4 discs. I am able to insert disc 1 and the drive will read it and begin the install. But when it asks for disc 2, I put it in, wait a few seconds for it to read, click okay, then it seems to run for a bit and then just locks up the computer. No mouse, no CTRL-ALT-Delete, nothing - completely freezes the computer. I have to power off the computer and restart again.

Here is what I have done. I replaced the drive with a new one. My old drive was and IDE- LG. The new drive is a SATA by Liteon. I have run virus scanner, reg cure etc and no problems found.

Here is my system:
Box: HP Pavillion
OS: XP - pro (It came with Vista but I switched back to XP)
CPU: Intel core 2 - 6300 @ 1.86GHz
RAM: 2 gb
Bios: Phoenix Award Bios V6.00PG
Display: Nvidia GeForce 7300GS (512mb)
Sound: realtek audio (on board)
DVD burner: Liteon (Atapi iHAS124)

I also noticed in my system information I have a lot of removeable drives for some reason ie: e, f, g, and h. I'm not sure if that's normal. I also have a drive I (CD-rom disc) which probably shows up because of Daemon Tools, although DT is not running in the background.

Any suggestions or help would be appreciated.
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#2
Mark D

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Howszit and welcome to GtoG,

It may not be the DVD drive but the media. The 1st thing I'd check is the condition of the data surface of the DVD/CD media that you're trying to install from. Even fingerprints can prevent a program from installing properly. To clean the surface, just use water and a smooth cloth to wipe it clean. If you see lots of scratches, well, it may not be a fixable problem... (I'm saying this because you say that single disks appear to work fine which indicates that the drive itself is sound) :)

Good luck..
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#3
Chortdakooba

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Well, I finally got all the discs to work last night and installed the game. I ended up installing an updated graphics driver and disabled my screen saver. All 4 discs worked without a hitch. I also let the ROM read them a little longer before I kit the Okay button. I really don't know if doing these things fixed the problem, I may have just got lucky this time. I don't think the discs were the problem, I had cleaned them fingerprints before I tried.
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#4
Mark D

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Good to hear that you were able to get the game in properly. It was probably being a bit patient and letting the disc load before clicking on "OK", the video driver would not stop an install operation...
:)
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