[annarfay]

Hello there! I am normally pretty good at figuring out these sorts of problems but this one is a tough one! Alright here it is:

A few days ago I noticed that Internet Explorer wasn't working. I normally use Firefox but upon accident I clicked IE. I disregarded it and moved on with life. Most recently I have tried updated programs such as Windows Media or even adding clip art to a document in Microsoft Word. None of these programs can connect to the internet at all! However, Firefox and Yahoo messenger connect.

I have taken down firewall and antivirus programs but none of this helps. I scanned for viruses/malware and nothing has come of the searching to help. I reset all IE settings and that did not fix my problem. Anything you can offer to help would be great! Thanks!

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what version of Internet Explorer do you have now...
can you get windows updates...
try uninstalling it...it will roll back to a earlier version

[happyrock]

what version of Internet Explorer do you have now...
can you get windows updates...
try uninstalling it...it will roll back to a earlier version

[annarfay]

I have updated everything. Still no good. Also, Yahoo Messenger has stopped connecting as well. Now only Firefox works.

Edited by annarfay, 09 February 2010 - 05:33 PM.

[happyrock]

if you don't answer my questions I will not be able to help you...

[annarfay]

Okay. Sorry, I guess I didn't answer thoroughly enough. Please, have some patience with me.

Okay. I updated all my Windows updates, etc.
It installed Internet Explorer 8.

Do you want me to try and delete internet explorer? Is that safe? I am just a little nervous in doing something without an explanation for it.

[happyrock]

have you tried connecting with IE 8 yet...if it still can not connect...try uninstalling your firewall completely in the add/remove software in the control panel...
what AV program do you use...does it have a firewall as part of it...

[annarfay]

I tried with Internet 8 and it does not work. Again, I feel very nervous by deleting my firewall. I have tried shutting it off completely and that has no affect upon the connection problem. My anti-virus is Avast. I also use Malware Bites from time to time, but it is not running all the time.

I don't know if Avast has a built in firewall, but I know it isn't the problem. I just downloaded it after the problem occurred. The program I had before was Symantec. I deleted it just yesterday and it had no affect on the problem.

[Alan_B]

You do not DELETE malware protection.
If it allowed you to delete it then an intruder could defeat it.

You un-install it - unless it is Norton / Symantec which can be very tenacious.

You could still have chunks of Symantec interfering with your PC.

I believe Norton supply a tool that is supposed to eradicate it.

Alan

[annarfay]

Forgive my lack of proper terminology.

[Alan_B]

Happy to forgive you ! !

Has Symantec forgiven you ?

I do not know what version was installed.

I know the that old versions needed hard work and the Norton Removal Tool.

The later versions are reputed to be more docile - but who knows.

It would seem that even Norton 2010 product needs the removal tool - see
http://service1.syma...005033108162039

Alan

[happyrock]

go here and get the norton removal tool...run it
because firefox can connect to the internet and IE can't it sure sounds like a firewall is blocking it...
try creating a new user account...give it admin rights...reboot...launch IE and see if it can connect to the internet...
nojoy...
try this...Go to Start...Run...Type in iexplore -extoff...Press Enter

Edited by happyrock, 11 February 2010 - 08:23 AM.