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Windows XP Continuously freezing


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#1
Epsilon

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Hey thanks for any help given, in advanced. Currently using XP, lately have been getting continuously perminant freezings of windows XP, everything is locked up mouse, screen, apps, task manager doesn't open. Leaves me to restart then usually 6-20 minutes later it will repeat the cycle of freezing. This started to occur about 3-4 days ago.

I recently got a error window from windows after restarting hope this helps out:

Error signature: BCCode : 1000000a, BCP1 : 00007FFB, BCP2 : 0000001C,
BCP3 : 00000000, BCP4 : 80502367, OSVer : 5_1_2600, SP : 3_0, Product : 768_1.

I have done a virus scan, and malwarebytes scan recently before this all occured(all software is updated), and also defragmented within the past week. Any other information you may need for me to collect or other tests please let me know and i'll get back to you with it thanks again!
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#2
rshaffer61

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Hello Epsilon.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.


Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.


Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
Epsilon

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Sorry there might be one left over "file not found" in autoruns it wouldn't allow me to delete it not sure why but the attatched files you asked for are below i'm hoping thats how you wanted them attatched or did you mean within my post because the autoruns is kind of big.

Attached Thumbnails

  • Temperatures.JPG

Attached Files


Edited by Epsilon, 09 February 2010 - 06:32 AM.

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#4
rshaffer61

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Your Everest report looked good with nothing jumping out at me.


Open Autoruns, click on "Logon" tab, and UN-check:

+ "SunJavaUpdateSched"
+ "MSMSGS"

The next file needs to be manually disabled and is only needed if you use multi language on your keyboard. If you do then skip the step.


To turn off just ctfmon.exe go to:

Control Panel then to Regional and Language Options

Click on the Languages Tab then click the Details button

Click on the Advanced tab

Check the box that says Turn off advanced text services option

Click A and then OK



When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged


Please download JavaRa from the link in my signature below to your desktop and unzip it to its own folder
  • * Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
    * Accept any prompts.
    * Open JavaRa.exe again and select Search For Updates.
    * Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
  • Download and install the latest Java Runtime Environment (JRE) version for your computer.

Edited by rshaffer61, 09 February 2010 - 06:56 AM.

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#5
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#6
Epsilon

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Unchecked the SunjavaUpdateSched & MSMSGS.
Manually disabled ctfmon.exe
Ran TFC
Defragmented with Auslogics then restarted (purposely)
Downloaded JavaRa & installed latest JRE
Downloaded WhoCrashed report is below.

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are disabled for your computer.


On Fri 2/5/2010 12:35:49 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0x7FFB, 0x1C, 0x0, 0x80502367)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini020410-04.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Thu 2/4/2010 11:46:28 PM your computer crashed
This was likely caused by the following module: win32k.sys
Bugcheck code: 0x10000050 (0xF9E36BF8, 0x0, 0xBF816B40, 0x0)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini020410-03.dmp
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Thu 2/4/2010 11:43:58 PM your computer crashed
This was likely caused by the following module: aswsp.sys
Bugcheck code: 0x1000000A (0xFF0042CD, 0x2, 0x1, 0x806E6A16)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini020410-02.dmp
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! self protection module



On Thu 2/4/2010 10:47:27 PM your computer crashed
This was likely caused by the following module: hardware
Bugcheck code: 0x1000000A (0x0, 0x1C, 0x0, 0x805032EF)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini020410-01.dmp



On Wed 1/6/2010 10:06:35 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0xEA (0x88D18C90, 0x8A02F2E8, 0x8A2053C8, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
Dump file: C:\WINDOWS\Minidump\Mini010610-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 196.21
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 196.21



On Mon 12/21/2009 1:28:48 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD0CADD9, 0xB0E15AA4, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini122009-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 196.21
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 196.21



On Mon 12/7/2009 9:01:32 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD0CADD9, 0xB1F70A9C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini120709-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 196.21
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 196.21



On Mon 12/7/2009 5:56:54 AM your computer crashed
This was likely caused by the following module: aswmon2.sys
Bugcheck code: 0x100000C5 (0x0, 0x2, 0x0, 0x8054BFCB)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini120609-01.dmp
file path: C:\WINDOWS\system32\drivers\aswmon2.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! File System Filter Driver for Windows XP



On Wed 4/22/2009 3:52:47 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0xEA (0x88CF8B68, 0x899ED008, 0x8957E678, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
Dump file: C:\WINDOWS\Minidump\Mini042109-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 196.21
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 196.21



On Wed 4/15/2009 8:06:24 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBF0F6F72, 0xB4DCD8A4, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini041509-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 196.21
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 196.21




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

10 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#7
rshaffer61

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OK your crashes are coming from two places.
Avast and your Nvidia video card.

Try going into msconfig and disabling Avast and see if that helps. Don't download anything or run around the internet without your AV. We are just testing to see if this is the culprit and\or the nvidia card together or separate are causing the issue. To get to msconfig:

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything that has to do with Avast and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem
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#8
Epsilon

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Avast happened to be in my service tab within msconfig regardless i turned all avast enteries off, restarted while shutting down on the blue windows screen i froze, continued the restart manually. Everything booted regularly and loaded, but before while hitting apply to accept the changes of the services being shut down it says "An access denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes".

I just went to my control panel > user accounts, and checked my account type it says administrator, and that is the only account on this computer other then the guest accout which is currently turned to off I posted the error message along with what avast had prompted me hope that helps a little.

Attached Thumbnails

  • Error.JPG

Edited by Epsilon, 09 February 2010 - 09:49 AM.

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#9
rshaffer61

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OK no problem. Down on the right side next to your clock you should have the Avast blue or orange colored ball. Right click on it and there should be a option to disable it.
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#10
Epsilon

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K done turned off avast went to restart computer find some new updates from microsoft downloading those now, booted up avast restarted itself disabled it, idled for about an hour and a half now no freezing occuring at the moment.
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#11
rshaffer61

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ah ha maybe the culprit has been found.
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#12
Epsilon

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Thanks for all your help rshaffer61, so does this mean I go about finding a new anti virus, reinstall, or how can I go about fixing this? Also if I were to stay with avast it comes with alot of protection which things should be a must to enable when using it I want to keep my connection speed fairly good and it can slow me down sometimes how can I optimize.

Usually with all of avast protection turned on email scanner, chat scanner, etc. I have a dl speed of around 150-200kbps, with avast disabled is currently 400-550kbps and without freezing.
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#13
rshaffer61

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my suggestion is to uninstall avast and try avira. You can get it from the link below in my signature.
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#14
Epsilon

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Okay, thanks for all your help rshaffer61! Computer is recognizably stable now and I will take your suggestion and download Avira thanks greatly.
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#15
rshaffer61

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Not a problem. I am here till you are ready to say it is running correctly. It would be better to make the change and then see how it runs for a day or two. Let us know then how it is running.
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