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hijack ? nmsrvc.exe

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Problem: after booting my home PC ( XP home OS) I get an error message, in the title bar "nmsrvc.exe" and below that in the box it says "The instruction @ 0x66eea004" referenced memory could not be read. Click Ok to terminate or click Cancel to debug". This file is associated with some program known as Pure Network Platform or Network Magic service (?) When I research nmsrvc.exe on google I get a site known as File.net, whcih claims thay can remove this problem. The issues I am incurring are multiple screen freezes especially if I go online. The Norton 360 I use is useless in that I think this program Pure Network Platform has disabled my Norton update software so I cannot get udates to kill this thing. I have hijackthis on my PC, but not sure how to use or if it must be updated to defeat this new malware program. Norton, even though I pay a $ 70.00/yr fee to subscribe still wants to gouge me for a fee to recieve their expert help ??? :) Help :) :) Should I go to Trend Micro for help or can I do something through this forum ?
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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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