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Printer won't print and I can't delete it or add a printer...


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#1
jimiclaptoncarl

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Hey guys,

Midday Sunday I go to print a page, normal everyday thing right? Wrong... :) My printer can't print and the print jobs keep getting stuck in the que. I've uninstalled and reinstalled the HP software with the cd I have but I still have the same problem. Any time I try and delete the printer or add a printer I keep getting those (not responding) messages, like Printers (Not Responding) as well as Add Printer(not responding) and then the Windows Explorer is not responding message where I click close the program. :)

Also, it won't let me access the ports tab in the printer's properties... :)

I hope one of you can't figure out what's wrong... I even was able to print the night before, so nothing has changed.

I'm running Windows Vista 32bit Home Premium and the printer is an HP Officejet 6310 All-in-one, the printer is connected via usb and I've tried all the usb connectors on my pc, no difference...

Thanks in advance! :)

Edited by jimiclaptoncarl, 09 February 2010 - 02:06 PM.

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#2
jimiclaptoncarl

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Okay, I finally was able to delete the printer, but I can't add one now... :)

Everytime I go to Control Panel/Hardware and Sound/Printers/ and then click the add printer button, it asks if I want to add a local or network printer, I click local and it does nothing, it freezes up. I have to click a lot of times on the X to close it and then I get Add Printer(not responding)... :)

I tested the printer on our other pc and I was able to add it in like 10sec, so the printer and the cable are good, it has to be a problem with Windows Vista?

Please help me! I don't understand what happened it was working fine now I can't add a printer... :)
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#3
jimiclaptoncarl

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Anyone else have this problem, a member pm'd me and said he also had the same exact problem. :)
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