I uninstalled without program CD (couldn't find it initially), and downloaded and installed a supposed complete package of software and drivers from the HP website. Since then I cannot access the "HP solution center" application which is the starting point for scanning and other features.
When I installed all the drivers from the HP website, I could not find the HP Solution Center icon. I eventually found the software CD and tried to again uninstall and reinstall, which did result in finding an icon for the HP solution center, which when clicked, gave the following error message:
"This application has failed to start because libexpatw.dll was not found. Reinstalling the application may fix this problem."
Well, reinstalling has not fixed this problem. I have tried twice with the CD and with the application/drivers package downloaded from the HP website. Still get the same message. I have tried to search libexpatw.dll on the HP support site, and come up empty.
I downloaded libexpatw.dll from a non-HP website. It remains in a download folder. What do I do with this download now? I still get the same error message.
Your help will be appreciated.
Edited by JCastaldi, 11 February 2010 - 08:07 AM.