[redrobyn80]

Okay, so my husband left our computer on last night because he was trying to download some things. When I got up this morning, it was on a black screen asking which startup mode we wanted.
Safe Mode
Safe Mode with networking
Safe mode with command prompt
Last known good configuration(your most recent settings that worked)
Start Windows normally

When either option is chosen, the "Blue screen of Death" flashes for a second, and the system restarts itself. I need to know how to get it working again. We are expecting a laptop to be delivered next week, so having the computer might not be too big of a deal. But all of our family's photos, and some programs are needed. If I can't get the computer to work again, how do I get my important things off of the computer?
If it is needed, I have copied the error message word for word.

Attached Files

•  Windows_error.txt   778bytes   142 downloads

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So if I understand you correctly you have tried all the options oyu listed with the same results?

[rshaffer61]

So if I understand you correctly you have tried all the options oyu listed with the same results?

[redrobyn80]

Yes, after each mode is selected, the computer flashes the blue screen, and shuts down, and then restarts itself.

[rshaffer61]

OK then we will have to do this in steps.
First lets check your hardware and make sure everything there is in good working order.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions



How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)

• Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
  Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
• When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
• When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
• At the Recovery Console command prompt, type the following then press Enter:
  

  chkdsk /r

• Allow this to run UNDISTURBED until completed (45 min or so)
• Report any errors