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Windows Vista problem on HP laptop


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#1
Hova786

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hi there. I've had my laptop for a year a now and all has been fine.

However around 2 weeks ago i sat down to do some work on Microsoft Word and since then every time i am typing something, and hit ctrl+s the screen freezes and does so for a couple of minutes. Now i'm assuming the CPU is trying to catch up but just today i had only Word open, no other program of any kind and the same result.

Any information regarding the cause of this problem would be very helpful.

Cheers! :)

Edited by Hova786, 11 February 2010 - 11:10 AM.

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#2
Hova786

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Does nobody have a clue then? lol

Problem is becoming very irritating!
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#3
BlackOxide

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Hi Hova and welcome to GTG :)

Try running Word in its Safe Mode, to do this...
Click Start
Click Run
In the run box, type winword /safe
Click OK

Does it still hang when saving a document in Safe Mode Word?
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#4
Hova786

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cheers dude :) i am going to try your suggestion as soon as i get a chance. Hopefully it works!
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#5
Hova786

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hmm doesnt hang now :) ..so is my only option to run word in safe mode from now on to prevent it from hanging?
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#6
BlackOxide

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Nah, we should get it to run properly in its normal mode soon.
What version of Word are you using, e.g 2000, 2003, 2007 etc
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#7
Hova786

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i am using Word 2003 dude
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#8
BlackOxide

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Excellent, can you download Office Addin Manager from here

Unzip the contents, then Double click OfficeIns.exe
Click Edit > Select All
Click File > Save Selected Items and call it log.txt
Open up log.txt and copy and paste the contents in your next reply.
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#9
Hova786

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sorry had work yesterday..will definitly do later..thanks for your help thus far
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#10
Hova786

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Ok i followed the steps and here is the text from the log.txt file:

==================================================
ProgID : AccessAddin.DC
Description : The Add-in allows Microsoft Access to integrate with and enable automated scenarios around Data Collection and Publishing around user created Access solutions
Software : Outlook
Start Mode : Load at Startup
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\AccessAddin.DC
==================================================

==================================================
ProgID : AceCnfViewer.sortie
Description : This wizard helps you to resolve replication conflicts in Access and SQL Server.
Software : Access
Start Mode : Load on Demand
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Access\Addins\AceCnfViewer.sortie
==================================================

==================================================
ProgID : CnfViewer.sortie
Description : This wizard helps you to resolve replication conflicts in Access 9, SQL Server 7.0, and Pocket Access.
Software : Access
Start Mode : Load on Demand
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID : {C76E34ED-18CE-4F39-AFD9-909B3BBEFEEE}
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Access\Addins\CnfViewer.sortie
==================================================

==================================================
ProgID : ColleagueImport.ColleagueImportAddin
Description : The Add-in allows Microsoft Office SharePoint Server to import colleague suggestions based on your Outlook content
Software : Outlook
Start Mode : Load at Startup
Connected : Yes
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\ColleagueImport.ColleagueImportAddin
==================================================

==================================================
ProgID : MultiMgrAddIn.AddInDesigner1
Description : Microsoft PowerPoint Presenter Tools
Software : PowerPoint
Start Mode : Disabled
Connected : No
Product Name : COM Add-In
Version : 11.00.5010
Company : Microsoft
File Description :
File Created Time : 04/03/2003 4:57:20 PM
Filename : C:\PROGRA~1\MICROS~3\OFFICE11\MULTIMGR.DLL
CLSID : {3EDC309B-6AF0-11D4-963C-000039B6C417}
.Net Add-In : No
.NET Version :
Registry Key : HKEY_LOCAL_MACHINE\Software\Microsoft\office\PowerPoint\Addins\MultiMgrAddIn.AddInDesigner1
==================================================

==================================================
ProgID : OLSideShow.Addin
Description : Provides information through devices enabled with Windows SideShow
Software : Outlook
Start Mode : Load at Startup
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\OLSideShow.Addin
==================================================

==================================================
ProgID : Search.OutlookToolbar
Description : Windows Search Email Indexer
Software : Outlook
Start Mode : Load at Startup
Connected : Yes
Product Name : Microsoft® Windows® Operating System
Version : 7.0.6001.16503 (longhorn(wmbla).080526-2159)
Company : Microsoft Corporation
File Description : Outlook MSSearch Connector
File Created Time : 26/10/2008 9:54:02 AM
Filename : C:\Windows\system32\mssphtb.dll
CLSID : {F37AFD4F-E736-4980-8650-A486B1F2DF25}
.Net Add-In : No
.NET Version :
Registry Key : HKEY_LOCAL_MACHINE\Software\Microsoft\office\Outlook\Addins\Search.OutlookToolbar
==================================================

==================================================
ProgID : TerseHTML.TerseHTMLDesigner
Description : Optimize Front Page 2000 Html File
Software : FrontPage
Start Mode : Load at Startup
Connected : Yes
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\FrontPage\Addins\TerseHTML.TerseHTMLDesigner
==================================================

==================================================
ProgID : UmOutlookAddin.FormRegionAddin
Description : Exchange Unified Messaging support for voice-mail and fax integration.
Software : Outlook
Start Mode : Load at Startup
Connected : Yes
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\UmOutlookAddin.FormRegionAddin
==================================================

==================================================
ProgID : WebPage.Connect
Description : Web Page Wizard
Software : Word
Start Mode : Load on Demand
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Word\Addins\WebPage.Connect
==================================================

==================================================
ProgID : WordEEFonts.Connect
Description : Microsoft Word East European Fonts Tool
Software : Word
Start Mode : Load on Demand
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Word\Addins\WordEEFonts.Connect
==================================================

==================================================
ProgID : WzConflict.sortie
Description : This wizard helps you to resolve replication conflicts in Access 9, SQL Server 7.0, and Pocket Access.
Software : Access
Start Mode : Load on Demand
Connected : No
Product Name :
Version :
Company :
File Description :
File Created Time : N/A
Filename :
CLSID :
.Net Add-In : No
.NET Version :
Registry Key : HKEY_CURRENT_USER\Software\Microsoft\office\Access\Addins\WzConflict.sortie
==================================================
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#11
BlackOxide

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Well nothing seems to be wrong with those add-ins. The two that are listed for Word are standard ones.

You may need the Office disc for the following procedures, but not always, it will prompt you for the disc if it is needed...

Try repairing Word by doing the following:
Open Microsoft Word
Click Help
Click Detect and Repair
Make sure the top box out of the two is ticked and click Start
This will repair any Office components that are missing or damaged
After it has completed re-open Word and see if it is still freezing


If that didn't work...

Click Start
Click Run (or just press Windows Key + R)
In the run dialogue box type winword /r
This will re-register Word's registry entries
After it has finished, open Word and see if it has solved the problem


If you are still having no joy, go back in the Detect and Repair option and tick both boxes this time and then click Start to repair Office.


Let me know how you get on :)
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