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LAPTOP SHOWS WHITE- BLANK SCREEN


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#1
cpo312

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Recently my HP pavillion zv6000 will not load up properly. When I press the power button, it will load past the HP Invent logo and then just shows a white-blank screen and nothing else. I connected it to an external monitor and it still shows the white-blank screen on the external monitor. I did an HDD test in the BIOS and the hard disk passed the test. I un-seated the ram and re-seat it but still I get white-blank screen. I also unplugged the LCD screen video cable and re-plugged it back in but I still get the white blank screen.

Safe mode cannot load properly. When I select safe mode it starts to load safe mode but stops at the begining of the white loading bars at the bottom of the screen. Please help out some one
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#2
phillipcorcoran

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Access the HP Recovery Manager by repeatedly tapping F11 before Windows loads.
Follow the prompts to recover Windows.

However, this type of recovery will only work if the recovery partition on the hard drive is still intact.
If it's been formatted to use the space for something else, you will need to use the Recovery CD if you made one.
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#3
rshaffer61

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I connected it to an external monitor and it still shows the white-blank screen on the external monitor

.

This may be a sign of faulty video on the laptop.
It could also be a problem with the OS as phillip is suggesting.
How old is the system and is there any warranty on it right now?
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#4
cpo312

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The system(HP Pavillion zv6000) is about 3 years old and there is no warranty on it
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#5
rshaffer61

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I'm not sure what options HP's recovery partition may give you.
There are two types of recovery
Destructive..formats hard drive and returns everything to factory state.
Non Destructive is like a repair installation and is suppose to keep all your data intact.
Now if there is data you need to save before hand we can try a Linux live CD to get it. This will also confirm if the video is indeed bad. Linux normally will not use proprietary model number drivers for video so using a chipset will load only a basic driver. If this does not allow the system to boot correctly it is a sure sign the video is bad.
Let us knowhow you would like to proceed after trying Phillips suggestion and what options you have in recovery.
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