[rshaffer61]

sounds like you need to do a Repair Installation

Edited by rshaffer61, 19 February 2010 - 04:25 PM.

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Hi Shaffer,

What is a Repair Installation and how to I do it? Thanks again!!!!!!!!

[FerTom]

Hi Shaffer,

What is a Repair Installation and how to I do it? Thanks again!!!!!!!!

[rshaffer61]

Repair Installation Instructions

· Insert your Windows XP CD in your CD-ROM and then Restart your computer.
· At the first post screen start tapping the Del key to enter System Bios
· Find the Advance Options or Boot Sequence screen.
· You will need to change the boot sequence so that the CDrom is first and the HD is second.
· Press F10 to Save and Exit and then press Enter to accept.
· The system will now reboot
· When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD.
· When you see the following message displayed on the Welcome to Setup screen, press ENTER
· To setup Windows XP now, press ENTER.
· At this point an option to press R to enter the Recovery Console is displayed. DO NOT SELECT THIS OPTION.

· On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
· Make sure that your current installation of Windows XP is selected and highlighted in the box, and then press the R key to repair Windows XP.
· Follow the instructions on the screen to complete Setup.

You can also go HERE
to read a step by step tutorial with screenshots.

[rshaffer61]

This normally will not lose any data but simply repair the OS.
You may ahve to do some of the updates afterwards.

[FerTom]

I have done this repair before... however I am doing it again and I will let you know the end results.

Thanks so much!

[rshaffer61]

Good Luck and I will await your results.

[FerTom]

Ok I did the Repair Installation and still cannot get on the net. In IE-8 I was able to run a Diagnostic Connection Check, here is the log:

--------------------------------------------------------------

Last diagnostic run time: 02/20/10 11:03:23 WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[rshaffer61]

OK lets see if it is IE or your network settings.

Download FireFox from my signature below and install it.
Try to see if it will connect to the internet with it.

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.

[rshaffer61]

OK then the problem is not the browser but the network.
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.

[FerTom]

Hi Saffer,

I have no internet on firefox either & I also tried to see if I could play an internet game of backgammon and I have no connection... But I have connection on my other computer that is plugged into the same modem.