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Windows XP Startup problem


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#16
Vae62

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Well an interesting development that does not make any sense to me. I ran the check disk utility, it fixed 2 errors and was on step 4 of 5(the verification step) and froze at 59%. I restarted the computer, and now it hangs at the screen that shows what drivers are being loaded when I try to load in safe mode. It does not freeze like it did before, the light is on as if it is trying to load something but it does not go anywhere. Where it gets interesting is I tried to load normal mode. It works just fine and does not freeze. I can access the internet along with all my files and folders. But, my antivirus does not work, at all. I try to open it and it does not even appear in the task manager.

So somehow, I can now access normal mode, but cannot access safe mode, and the antivirus does not work. But it does not freeze either.
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#17
Vae62

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It just froze when I tried to download something.

My computer is insane, I can get into safe mode now, going to try what you just suggested.

Edited by Vae62, 13 February 2010 - 12:42 PM.

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#18
Broni

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    Kraków my love :)

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#19
Vae62

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I tried your suggestion of disabling startup/service programs and it freezes at the same spot that it did before. I used a recovery disc to scan for malware already, and I cannot follow the steps of the cleaning guide as I am still unable to download anything to my other computer, it still freezes.
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#20
Broni

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    Kraków my love :)

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You have to use another working computer to download necessary files and transfer them to bad computer, using USB stick.
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#21
Vae62

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Well, I have been logged into my computer for about 45 minutes now, playing music and such. Is this normal after running the malware programs even though it said it did not find anything?
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#22
Vae62

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In safe mode, I deleted both divx and norton antivirus and since I have done that, my computer has been 100% just fine. It starts up fine and I have been able to reinstall both programs and both run okay. My other programs are also running smoothly, so...I think it is fixed. I hope.
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#23
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I assume, you have some other security program running to replace Norton?
Also, to completely remove Norton, make sure, you use Norton Removal Tool: http://service1.syma...005033108162039
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#24
Vae62

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Yeah I did a complete removal of the program along with DivX, then did a reinstall of both programs in normal mode. It worked fine and after 2 hours and numerous restarts, it still works fine. Best progress yet. I'm not sure yet if it is "cured" so to speak, but it is essentially working as it did prior to the power surge.
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#25
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Just keep me posted :)
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