[citygirl1]

My Dell computer no longer recognizes the cd-dvd drive. I am unable to open or install a cd. Whenever I try to install a cd or download my computer freezes up (keyboard, mouse). Driver detective was installed on my computer until it stopped working. Upon request from the company i uninstalled it and tried to reinstall it but shortly after the installation begins my compute freezes up and I have to turn the computer off, wait a minuite or two then reboot.

I have tried unsuccessfully to download numerous fixes from MS but none of them work. I did find out that a file called tmp31.tmp could not be found. and I have a unhandled exception third party module error that prompts me to close Internet Explorer.

I don't know what happened, one day it was working and the next it was not. I do remember having a fatal execution error or something like that. Around the time I stop getting that error the cd-dvd stoped working. Help!

Regards,

citygirl1

Edited by citygirl1, 12 February 2010 - 07:45 PM.

[Advertisements]

In device manager (Right-Click My Computer->Properties->Hardware->Device Manager), does the CD/DVD show up under "DVD/CD-ROM Drives". If not, are there unknown devices?

[Chipzzz]

In device manager (Right-Click My Computer->Properties->Hardware->Device Manager), does the CD/DVD show up under "DVD/CD-ROM Drives". If not, are there unknown devices?

[Broni]

I did find out that a file called tmp31.tmp could not be found

You found that where?
Programs like Driver Detective shouldn't be used at all.
Drivers shouldn't be updated in bunches, or automatically.
Driver should be updated/reinstalled only, if there is something wrong with it.
Optical drives don't need any extra drivers.

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

[citygirl1]

Hi there,
Thank you so much, my cd is recognized. WooHoo!! Option 4 worked and I was able to open a cd with files (.doc, .pdf). I am trying to install a new printer with no success. The cd recognizes it but so far it has not opened it. Should I try options 1-3 or something else...? Help again!

Regards,

citygirl1

Edited by citygirl1, 12 February 2010 - 11:58 PM.

[Broni]

Nice

I am trying to install a new printer with no success. The cd recognizes it but so far it has not opened it

I'm not sure, if I understand....

[citygirl1]

Hi,
I was able to open a cd with files; however, when I try to install my new printer the computer will not open the installation cd. Help again!

Regards,

citygirl1

[Broni]

Can you see files on printer installation CD?
Can you see anything like setup.exe?

[citygirl1]

No I do not see any files at all.

[Broni]

Check the CD in another computer.