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Installed a new hard drive, lost all audio


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#16
rshaffer61

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OK thats seems to be correct but with two entries that is strange.
Lets try something, boot into safe mode with networking and let em know if sound works there.
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#17
Schizoider

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Okay, I booted to safe mode, and there is no audio. However, I do get an error dialog box when I click on the audio icon in the task bar. I've attached an image of the error (had to connect 3 images to show the entire thing).

Attached Thumbnails

  • audioerror.jpg

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#18
rshaffer61

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Hmm interesting. This can't be a result of adding a new hd in the system.
There is something else messing with settings.
Try this and see if it will fix it. The instructions are mainly written for XP but they have Vista sidenotes. Follow the stuff that says Vista as it will work for Win7

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
  • Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC
- Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.
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#19
Schizoider

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Here is my CBS.log file:

CBS.log - 4.7 Mb

Regarding the other instructions, I followed them up to to following:

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath


There is no entry called 'SourcePath' in my Setup path. I've attached an image to show you what's in my Setup.

Attached Thumbnails

  • Setup.png

Edited by Schizoider, 14 February 2010 - 12:08 PM.

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#20
rshaffer61

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So did the program run?
Do you have the Win 7 cd and did it ask for it at all when you ran the program?
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#21
Schizoider

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Do you mean sfc /scannow?

Yes, that ran, but it didn't ask me for a CD. It started up and shut down in the blink of an eye.

I have the Windows 7 DVD.
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#22
rshaffer61

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Ok then it would seem its not a system file problem
Try this.
Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem








]
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#23
Schizoider

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The chkdsk went through all 5 stages, but didn't fix the problem. :)
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#24
rshaffer61

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OK I looked over your post 17 and I would like to see if in the middle pictures the two services it mentions are running.
Lets see what you have in your startup services area

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Services
Look through the list and see if the following two services are running or enabled.

Windows Audio
Windows Audio End Point Builder.

Let me know what you find.
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#25
Schizoider

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Okay, I checked and both are enabled.
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#26
rshaffer61

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enabled and running?
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#27
Schizoider

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Yes, enabled and running.
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#28
rshaffer61

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Strange it is saying it is not.
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#29
Schizoider

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I truly appreciate your attempt to help me. I am open to further suggestions if you have any.
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#30
Schizoider

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Please don't leave me. :)
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