[bmth]

I have not been able to connect to the itunes store for some time now. It hasnt always been like this.
I have been reading topic after topic and been trying the advice on my own computer but it doesnt seem to work.
I have added itunes to my allowed list in the firewall, if done ip configs etc.
Please help im desperate!!

heres my diagnostic:

Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
HP-Pavilion RZ552AA-ABG a6020a
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 2602E2D916E2485E

Current user is not an administrator.
The current local date and time is 2010-02-14 13:54:28.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Intel® 82945G Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: f40d4b464a3bf9451467ce26bedcfb37

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {C783D646-6EB4-43FD-B0FF-993413DBAB63}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Feb 14 06:39:50 2010

Lease Expires: Mon Feb 15 06:39:50 2010

DNS Servers: 156.154.70.22
156.154.70.22
156.154.71.22

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 21:58:39.

Cheers.

Edited by bmth, 13 February 2010 - 07:17 PM.

[Advertisements]

Can you try logging in as and Administrator and attempt to connect again?

[Spyderturbo007]

Can you try logging in as and Administrator and attempt to connect again?

[bmth]

I have tried logging in as an administrator and used the cmd prompt.
though i have not connected to itunes while i was logged in at the time.
Should i just go into safe mode and then open itunes and see if i can connect?

Thank you

[Spyderturbo007]

I would try logging in as the Administrator and then connecting to the iTunes store. I'm not sure of the iTunes Helper Services involvement with store connections, so you might not even be able to open the program in safe mode. If you do try in safe mode, you'll have to choose safe mode with networking.

Are you using a 3rd party firewall, or the one built into Windows?

[bmth]

I have COMODO security and firewall.
I think we fixed one problem because now it just keeps saying to try back later.
my diagnostic now shows these results.

Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
HP-Pavilion RZ552AA-ABG a6020a
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 2602E2D916E2485E

Current user is not an administrator.
The current local date and time is 2010-02-20 04:17:09.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Intel® 82945G Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: f40d4b464a3bf9451467ce26bedcfb37

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {C783D646-6EB4-43FD-B0FF-993413DBAB63}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 20 03:58:39 2010

Lease Expires: Sun Feb 21 03:58:39 2010

DNS Servers: 156.154.70.22
156.154.70.22
156.154.71.22

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 21:58:39.

[Spyderturbo007]

I've never used Comodo so I can't give you specifics, but I would try disabling Comodo and attempt another connection.

Edited by Spyderturbo007, 19 February 2010 - 02:04 PM.

[bmth]

still not working =( still says the connection isnt active and to try again.
Is there something else I can try?
Thanks.

[Spyderturbo007]

What antivirus program are you using and can it be disabled for testing?

Edited by Spyderturbo007, 23 February 2010 - 10:49 AM.

[bmth]

Its the same program comodo.
Do you suggest i remove it and try another program, one that is applicable with itunes?

[Spyderturbo007]

If you've disabled the firewall and antivirus, there really isn't any need to remove the program, since it seems as thought that's not the problem.

Do you have another PC you can attach to the same network and try the connection?

[bmth]

yes there are 2 others in the house. I know that 1 connects to itunes, and mine and the other computer doesnt.

[Spyderturbo007]

Can you navigate to C:\WINDOWS\SYSTEM32\DRIVERS\ETC and locate the file named Hosts? Double click the file, and choose notepad as the program to use to open the file if prompted.

Then go to Edit -> Select All, then Edit -> Copy and please paste the copied text into a reply.

Edited by Spyderturbo007, 01 March 2010 - 07:40 AM.

[bmth]

# Copyright © 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host


::1 localhost


is this right? =/

Edited by bmth, 02 March 2010 - 03:40 AM.

[123Runner]

Do you have a modem or a router? or both?

I know you said 1 computer connects and yours does not, but...

Unplug the router power (if you have a router)
Unplug the modem power.
Now plug the modem back in and let it do its checks.
If you have a router you now plug that back in and let it do its self checks.

When the self checks are done try connecting to Itunes.

[Spyderturbo007]

is this right? =/

Yes, that is correct. Did you happen to switch ISP's when this started?