[Rick Lee]

Hi All,
gald to have found this forum. This has been going on for some time. Motherboard, processor anr ram replaced be Dell last week. The following is the result from running BlueScreenView to scan dumpfiles. Please advise as to possible causes.
Thanks so much
Rick


==================================================
Dump File : Mini021210-01.dmp
Crash Time : 2/12/2010 2:48:48 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020001
Parameter 4 : 0x85eb8210
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini021210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini021110-01.dmp
Crash Time : 2/11/2010 2:21:25 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020001
Parameter 4 : 0x85495098
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini021110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini020610-01.dmp
Crash Time : 2/6/2010 10:37:24 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020001
Parameter 4 : 0x859dd3f0
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini020610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini020410-01.dmp
Crash Time : 2/4/2010 1:52:45 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020001
Parameter 4 : 0x85eb4bc0
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini020410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini020310-01.dmp
Crash Time : 2/3/2010 1:55:47 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020001
Parameter 4 : 0x85edb618
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini020310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini012810-01.dmp
Crash Time : 1/28/2010 3:13:32 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02020015
Parameter 4 : 0x85ed2be8
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3c22b
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini012810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

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Just curious,
Why, when I read these files in DumpChk, is says that these errors are caused by ntoskrnl.exe but bluescreenview says it's tcp/ip?

[Rick Lee]

Just curious,
Why, when I read these files in DumpChk, is says that these errors are caused by ntoskrnl.exe but bluescreenview says it's tcp/ip?

[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Rick Lee]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Hi, thanks for the reply. This system was reloaded just a few days prior to my post. I went thru the cleaning guide and everything is clean. Please advise as to what I should do next.
Rick

[Broni]

when I read these files in DumpChk, is says that these errors are caused by ntoskrnl.exe but bluescreenview says it's tcp/ip?

When you read .dmp files, you have to look at "Image_name", not at WHERE it happened.

Try to reinstall network card driver?
Any errors in Device Manager?

[Rick Lee]

Reinstalled nic driver with same results. Dell replaced motherboard,ram,processor and power supply. Still broke. I installed a new intel gigabit nic and got the bsod again today.

[Broni]

Dell replaced motherboard,ram,processor and power supply.

Is the computer under warranty, because I'm getting clueless here?

[Rick Lee]

Yes it is under warrenty. I figured id chase hardware. Dell is clueless also.

[Broni]

In this case, I'd really chase Dell before your warranty expires.
They fix it, or they replace it. Be firm.

[Rick Lee]

yes, that's what im trying to do. The strange thing is that we have several dell pc's, all the same model or similar, and several are experiencing the BSOD. Dell says it's software causing this but are trying to fic it anyway.

[Broni]

Well, if they replaced almost all parts, how can it be software problem?