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Is my GPU the problem..?


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#1
Mattttt

Mattttt

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Right so i'm playing my favorite game and then all of a sudden after about 30 mins of playing the screen goes all pixelated and lines go across the screen.

This happens with every game I seem to play.
(excluding flash games)

Then Blue Screen pops up, and it restarts.
It's a 1 month old sony vaio..

GPU Nvidia 230M

I've tried updating the drivers, didn't solve it.
Tried a hardware check, said it was fine.

Any ideas Genius's? :)
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#2
Ferrari

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Mattttt, welcome to Geekstogo!

If this is only happening when you are playing games and not any other time... it sounds like it is a faulty video card. Considering your laptop is only a month old, I would contact Sony or whoever you bought if from to have it repaired or replaced.

Since that card is fairly new, contacting Nvidia to see if there are any known issues may be a good idea as well. There may be a solution.
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#3
rshaffer61

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#4
Mattttt

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==================================================
Dump File : 021810-19593-01.dmp
Crash Time : 18/02/2010 17:57:11
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04329010
Parameter 2 : fffff880`046db110
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\021810-19593-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 021810-17752-01.dmp
Crash Time : 18/02/2010 11:58:31
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04a68010
Parameter 2 : fffff880`04626110
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\021810-17752-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 021710-18564-01.dmp
Crash Time : 17/02/2010 13:16:09
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07aa34e0
Parameter 2 : fffff880`046bd490
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\021710-18564-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 020310-18111-01.dmp
Crash Time : 03/02/2010 15:52:18
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`076344e0
Parameter 2 : fffff880`046a1490
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\020310-18111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 012910-18314-01.dmp
Crash Time : 29/01/2010 19:02:16
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0605a4e0
Parameter 2 : fffff880`04cd6b90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\012910-18314-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 012510-18064-01.dmp
Crash Time : 25/01/2010 18:32:16
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0423e4e0
Parameter 2 : fffff880`046d7490
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`0000000d
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\012510-18064-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 012010-23056-01.dmp
Crash Time : 20/01/2010 18:16:20
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07f024e0
Parameter 2 : fffff880`04c9fb90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\012010-23056-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 010710-25662-01.dmp
Crash Time : 07/01/2010 20:04:34
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07704010
Parameter 2 : fffff880`046be490
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\010710-25662-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================




















*** Many thanks for your help and cooperation :) ***
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#5
Ferrari

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Well that tells us something. dxgkrnl.sys is definitely causing the BSOD's. After some research this seems to be a problem with a conflict between the Nvidia driver and MS DirectX. Are you running the latest DirectX for your system?

Install PC Wizard:
  • Click PC Wizard in my signature
  • Click PC Wizard 2010.1.93 on the top left
  • Save the file to your Desktop
  • Double Click the setup file
  • Follow installation instructions
  • Once installed, open PC Wizard up
  • Click System Summary Posted Image (Should be highlighted by default)
What version of DirectX do you have?

If you have anything less than DirectX 11, then you can go HERE and download the latest DirectX for your computer.

If that doesn't solve your problem, there is a fix from Microsoft that seems to relate to this issue. Try this KB953026 I would check the DX first, update it if necessary. If that does not solve your problem, then try the MS KB953026 fix.

Let me know how things go. :)
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#6
Mattttt

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Thanks for that.

Im on Direct X 11

And that MS fix is for vista, i'm running windows 7. Will it be compatible with my OS?

Anyways, i contacted sony and they said it was a hardware failure so they're repairing it.

Thanks for your help :)
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#7
rshaffer61

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Thanks for the update and please let us know if they indeed do get it repaired for you.
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