[debbiedeb1004]

hello,
i have recently re-installed windows onto my computer and everything seems to be working fine except for the fact that i have no sound. i know for a fact that the speakers work because i was using them when i was using knoppix to save my data. There is no "speaker icon" on the task bar so i went into the "control panel>sound and audio devices". There it tells me that there is "no audio device" and i can't change anything because all of the options have been greyed out.So I went searching online and tried the following approaches that worked for others:
1:I went into BIOS and made sure that the audio was on (it was)
2:I went into the "device manager" and tried to delete all items under "sound,
video, and game controllers" and restart my computer but it wouldn't let me
delete anything
3:I also went to dell.com to find the drivers i needed and "Analog Devices ADI
198x" came up but when I tried to install this it said the HDA Audio Bus Driver
was missing

I'm really desperate at this point so if anyone has any other suggestions please help me out....i'm extremely new at this and don't really know what to do...
THANK YOU!

Here's my system information:

Field Value
Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DEBBIE-637D4AE6
User Name Owner

Motherboard
CPU Type Intel Celeron D 325, 2533 MHz (19 x 133)
Motherboard Name Dell Dell DE051
Motherboard Chipset Intel Morgan Hill i865GV
System Memory 1014 MB (PC3200 DDR SDRAM)
BIOS Type Phoenix (01/03/06)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display
Video Adapter Intel® 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Plug and Play Monitor [NoDB] (6418065U31RC)

Multimedia
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Disk Drive WDC WD1600JB-75GVC0 (149 GB, IDE)
Optical Drive Optiarc DVD+-RW ND-3570A
SMART Hard Disks Status OK

Partitions
C: (NTFS) 99998 MB (91249 MB free)
E: (NTFS) 38130 MB (345 MB free)
Total Size 134.9 GB (89.4 GB free)

Input
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network
Network Adapter Compact Wireless-G USB Adapter (192.168.1.101)
Network Adapter Intel® PRO/100 VE Network Connection
Modem Conexant D850 56K V.9x DFVc Modem

Peripherals
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Compact Wireless-G USB Adapter
USB Device USB Human Interface Device
USB Device USB Human Interface Device

Problems & Suggestions
Problem Disk free space is only 1% on drive E:.

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What you need is KB Update KB888111, the update for High Definition Audio in Windows.
This is available from various places, including Dell, or you'll get it automatically if you install XP Service Pack 3.

[Neil Jones]

What you need is KB Update KB888111, the update for High Definition Audio in Windows.
This is available from various places, including Dell, or you'll get it automatically if you install XP Service Pack 3.

[debbiedeb1004]

thanks for the reply neil...i installed service pack 3 and restarted the computer but it still isn't working...any other suggestions??

[Neil Jones]

In Device Manager delete what's already there for the sound driver, typically flagged up as "Multimedia Audio Controller" or "High Definition Device on Audio Bus". Then select from the menus, Scan for Hardware Changes. It should then either morph into something else OR you can run the installer again from the driver you've already downloaded from Dell's website.

[debbiedeb1004]

i just tried uninstalling the "Multimedia Audio Controller" when i scan for new hardware it says it found new hardware: "Multimedia Audio Controller" & "Realtek AC'97" the "Found New Hardware Wizard" then pops up and i go to install it but it asks for a floppy disk or CD that i don't have

[Neil Jones]

Something not right here. You shouldn't have "Analog Devices ADI 198x" and Realtek sound as I very much doubt you have two sound cards in that machine.
What is your Dell model number please? Is it the Dell Dimension 1100 Desktop?

[debbiedeb1004]

o really...i only installed those because i downloaded "driver robot" and it gave a whole bunch of drivers that needed to be installed so i went ahead and installed them
the computer model is a dell dimenision b110 desktop (i think that's the same as a 1100...right?)

[Neil Jones]

According to Dell it is the ADI 198x sound card.
http://support.dell..../...tid=&impid= and expand the Audio section.

You should always download drivers from the computer or board manufacturer because even very slight revisions of the drivers will not work on all sound cards of that particular "brand" if you like. Generic drivers are also not supported because there's hundreds, thousands of variations on how they work, how they are wired on the board and so on and so forth. Programs like Driver Robot will only offer generic drivers matched against a database. Just because your sound card is recognised by Driver Robot as an ADI doesn't mean it's the revision of ADI it thinks it is.

[debbiedeb1004]

Oh I see...so should I just reinstall windows again and install the driver from the Dell website?

[Neil Jones]

That may be the quickest solution considering you now have multiple versions of the same driver on the machine for the same sound card.

[debbiedeb1004]

ok so i reinstalled windows again and went straight to dell.com and downloaded the audio driver from there and now i FINALLY have sound!!! Thanks a lot for your help!