[Erin Daly]

I have iTunes installed, and each time I try to connect to the iTunes store i recieve the message:

iTunes could not connect to the iTunes store. The network connection was refused.

Make sure your network settings are correct and your network settings are active, then try again.

Being as inept with technology as I am, I have no idea where to start.

I'm running Windows XP. Any suggestions?

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I'm not sure what version of iTunes you are running, but you should be able to go to Help -> Run Diagnostics then select Network Diagnostics. Give that a go and paste the results here.

[Spyderturbo007]

I'm not sure what version of iTunes you are running, but you should be able to go to Help -> Run Diagnostics then select Network Diagnostics. Give that a go and paste the results here.

[Erin Daly]

here you go!


Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard Presario V6000 (RG287UA#ABA)
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number D4DD5AEF908C665A

Current user is an administrator.
The current local date and time is 2010-02-19 16:33:30.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce Go 6150


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: cd76db545953a48d02822ec19974e75c

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1D024F1D-5FAA-4214-A6A9-A7DB589C20A2}
Description: NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.70
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Feb 19 16:00:49 2010

Lease Expires: Sat Feb 20 16:00:49 2010

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {E1B00C90-7FEB-41E9-8C63-241EF008B806}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Wed Feb 03 22:19:04 2010

Lease Expires: Wed Feb 03 23:19:04 2010

DNS Servers:

Adapter Name: {B34A2116-9864-45C4-8294-8C501124F36C}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon Jul 20 00:45:04 2009

Lease Expires: Tue Jul 21 00:45:04 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-02-18 17:57:45.

[Spyderturbo007]

I see that you are using a proxy server. I've seen that cause problems with iTunes connections before. Is there a reason you are using a proxy server?

Can you navigate in Internet Explorer to Tools -> Internet Options -> Select "Connections" tab -> Settings and see if there is a check mark in the box that says "Use a proxy server for this connection"?

It looks like the Windows firewall is disabled, are you running another firewall?

Edited by Spyderturbo007, 23 February 2010 - 10:48 AM.