[Red929]

Hi

My computer has recently started randomly freezing.

Sometimes it freezes just after start up, sometimes once a program is running and sometimes not at all. The problem occurs more frequently when more than one program is running however.

The hard drive was replaced approximately 12 months ago and had been running completely fine until about 1 month ago.

The freezing was happening more frequently when my AVG anti-virus was running however I have since replaced this with Avira and it has made little difference so I do not think the anti-virus is at fault. Once frozen nothing works, I cannot use the mouse or the keyboard and CTRL+ALT+DEL does nothing, I need to do a manual hardware reboot to get the system back.

I am running XP Professional with 1GB RAM (little low on RAM, I know, however as I said the PC has had not had problems before) on a Pentium 4 with 3.0Ghz.

Any help you guys can provide is greatly appreciated.

Cheers

Red

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Please, run AVG Remover, so we can be sure, all traces are gone: http://www.avg.com/u.../download-tools

[Broni]

Please, run AVG Remover, so we can be sure, all traces are gone: http://www.avg.com/u.../download-tools

[Red929]

Hi Broni

Thank you so much for helping me with this issue.

I have run the AVG Remover tool and it seems to have worked fine, I am ready for the next step.

Cheers

Red

Edited by Red929, 22 February 2010 - 02:11 AM.

[Red929]

*Repost error - sorry!

Edited by Red929, 22 February 2010 - 02:10 AM.

[Red929]

*Repost error - sorry!

Edited by Red929, 22 February 2010 - 02:10 AM.

[Red929]

*Repost error - sorry!

Edited by Red929, 22 February 2010 - 02:09 AM.

[Red929]

Just a gentle bump on this topic

[Broni]

What are the current issues?

[Red929]

Hi Broni

Sorry, I think I did not clarify myself very well in my last post!

What I meant was that the AVG remover did its job without any issues but it did not fix the overall problem of freezing.

So, in summary, I have completed your first step (i.e. run AVG remover) and am ready to proceed to the next step. For clarity the current problem is:

- Computer freezing randomly, happens more often when under load but also happens on start up or for no apparent reason at all. Sometimes it does not freeze and runs fine for a couple of hours with no issues.

- I am unable to use CTRL+ALT+DEL or any other keyboard or mouse commands, the mouse cursor just sits on the screen and does not move.

Edited by Red929, 25 February 2010 - 05:21 PM.

[Broni]

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")


Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

[Red929]

Basic computer specifications:

CPU - Pentium 4, 3.00Ghz
Memory - 1GB RAM
Hard drive - 150GB, 121GB free (relatively new)
OS - XP Professional

Computer temps:

[Broni]

I assume, this is desktop and idle?

[Red929]

Yes, it is a desktop computer.

By idle I assume you mean when it's not in use it's sitting either on or off doing nothing? If so, yes, it is not being used as a server or anything else, just a stand-alone desktop, mostly used for word processing.

[Broni]

By idle I assume you mean when it's not in use it's sitting either on or off doing nothing?

Yes.
Something is hot there. Sometimes SpeedFan's reading are not obvious, so let's double check.

Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.c...ultimate460.exe
Enter following registration code (Help>Enter product key) to make it fully functional:
RHGJE-54X47-HML9C-V498I-UUMVI
(it's all legal, the above version has been recently offered as a free download)
Expand Computer folder.
Click on Sensor.
Post all info from there.