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Please Install Microsoft RAS error


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#1
bullseye

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I cannot connect to my IP. I have Netzero. Recently, when trying to connect, I receive an error that has a red dot with a white x through it. No number.
It says "Please Install RAS" in the heading, in the text box it says:

No ras installation found on your system Please install Microsoft ras and then restart netzero.

I have followed all the FAQ's and it appears everything is as it should be. Netzero tells me it is a microsoft problem. I have searched everything on the Microsoft website, but nothing works.

I have my microsoft XP installation disk, but have no idea what may be missing or how to download it. Any ideas?

What happens is I click on the Netzero icon, the window comes up stating it is connecting. I never get to the window where I put in my user name and password, the process stops and I get the above message. Anything you can do to help will be appreciated.

Needless to say, I have stayed late at work to get access to the internet. Thanks!
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#2
Hemal

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have you tried to reconnect your internet connections

if you go into your network places and remove your internet connection and then retry and make it?
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#3
bullseye

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Yes - on more than one occasion. I have also removed netzero and re-installed it with no luck. If I do a regular dial up connection, it goes through (which made be think it was Netzero's problem), but I do not connect to netzero. I can hear it connect on the modem. If I use their software, which the tell me I need to get the username/password verification, I get the error message.
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#4
tazz1964

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HI
is this the error your getting?Click here
<_<
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#5
bullseye

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No. It just says Please Install Windows RAS. I took a print screen picture of it, but it is in Word. If you would like me to send it to you, please e-mail me at (e-mail removed) and I will return it as an attachment.

Edited by tazz1964, 02 August 2004 - 08:13 AM.

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#6
tazz1964

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hi
I removed your e-mail from your post.
It's not a good thing to post e-mails in your post if you like its better to pm them to the person.
<_<
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#7
Heck

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:tazz: Did this problem ever get resolve.
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#8
Rogerbird1

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I am seeing the same thing , Could the modem be bad?

I will reinstall or replace the modem and see..
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