Dell XPS Generation 5
Windows XP home edition
This is the issue:
The last time I restarted my PC I got an error message at the "desktop" level stating that Windows had recovered from a serious error. After that, my PC always freezes once it boots up to my desktop. It loads up my desktop and icons, but I'm not able to click on anything or open any programs because it does not respond to ANY commands... in other words, once the desktop is loaded everything looks the same as it always does when my PC boots up, but clicking on any icon(s) or even clicking the START button produces NO RESULTS. It does not allow me to run anything so I'm basically stuck on the desktop without the ability to access or run anything.
I've tried all the following,
Started Windows in safe mode:
Result=When I get to the sign on screen I click on the "Administrator" icon but nothing happens, like the icon has been disabled. Usually I would see the the mouse pointer change from an arrow to a hand, but this does not happen.
Started Windows in debugging mode:
Result=Same as booting Windows in Normal mode... I freeze completely once I get to the desktop.
Started Windows in "Recovery Console Mode" both with and without the recovery CD inserted:
Result= I just get a black screen with a blinking cursor on the upper left hand corner of the screen and nothing happens. It just stays that way and hitting any keys on the keyboard does nothing.
Booted my PC using the windows CD that came with my PC:
Result=When I try to hit "R" on my keyboard to "Repair", nothing happens... as if my PC does not recognize the keyboard or the keyboard command. Tried plugging in a different keyboard but I get the same result... nothing happens when I hit "R".
Basically, I've done everything I've read here on the board regarding this issue but nothing has worked. I was using my PC just fine earlier today... I went on FaceBook and started playing Farmville when all of the sudden everything just froze and from that point on, I started having this problem.
My D: drive is full, but it's been that way for a few months now and I've had no problems because of it. My C: drive is a little past half full.
Another thing I've noticed is that the minute I hit the power button, Windows shuts down... normally I would have to HOLD the power button for a few seconds before it shuts down.
Anybody have any idea why I'm having this problem??? I have not installed any new hardware or software on my PC, it has been the same for the past few months (nothing new installed) so I'm not sure what can be causing this problem.
ANY help would be greatly appreciated! many thanks in advanced!!
Edited by peimope, 21 February 2010 - 05:13 PM.