[rachroun]

My Dell laptop 6400 computer froze up yesterday and will not restart properly. I had this problem once before and fixed it by tapping on the startup button a couple of times with the battery out and computer plugged in.

Okay...this is what happens when pressing the startup button. The windows bar goes across the screen several times, then a message appears that says something like "loading pbr descriptor 2...done". Then the screen goes dark and blank. I have tried the system diagnostic tools by pressing the F12 key and everything it tests passes. I am unable to boot into the safe mode by pressing F8.

Can you please offer some other suggestion. Need this computer to be up and running today desparately. No system startup discs came with the laptop. Also, do not want to lose any data.

Thanks for your help!
rachroun

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Hi rachroun ... ..

If you do not have a windows xp disk, download the following file: rc.iso....from here..then run chkdsk /r... from the cd...be sure the bios is set to boot from the cd drive first...

go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC by clicking on BurnCDCC.exe
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....when you get to the screen that gives you the option to install or repair ...select r...then when you get to the prompt...type in chkdsk /r..press enter

NOTE THE SINGLE SPACE BEFORE THE /
While chkdsk is running you will see a light blue window with a dark blue band at the top and bottom. or a black dos box depending on on which cd you use... a Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage....
there are 5 stages...it may appear to hang at a certain % for a hour or more...it even will sometimes go back over a area...this is normal...
DO NOT SHUT DOWN THE COMPUTER OR YOU CAN HAVE SERIOUS PROBLEMS...it can take a long time depending on how large the drive is...
You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer....


then Go to Start...Run and type: eventvwr.msc press enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here

[happyrock]

Hi rachroun ... ..

If you do not have a windows xp disk, download the following file: rc.iso....from here..then run chkdsk /r... from the cd...be sure the bios is set to boot from the cd drive first...

go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC by clicking on BurnCDCC.exe
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....when you get to the screen that gives you the option to install or repair ...select r...then when you get to the prompt...type in chkdsk /r..press enter

NOTE THE SINGLE SPACE BEFORE THE /
While chkdsk is running you will see a light blue window with a dark blue band at the top and bottom. or a black dos box depending on on which cd you use... a Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage....
there are 5 stages...it may appear to hang at a certain % for a hour or more...it even will sometimes go back over a area...this is normal...
DO NOT SHUT DOWN THE COMPUTER OR YOU CAN HAVE SERIOUS PROBLEMS...it can take a long time depending on how large the drive is...
You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer....


then Go to Start...Run and type: eventvwr.msc press enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here