Pentium 4, 3.00 Ghz
2 GB DDR2 SDRAM 533 Mhz
While my wife was surfing the net, our AVG virus protection encountered a problem and quarantined some files before the system froze. She was able to write down one of them- windows\system32\smss32.exe- which I am aware is vital. When I try a normal startup, it gets to the startup screen with the user names. When a user name is clicked, it immediately logs back off and goes back to startup screen. I cannot access safe mode startup as well. As a last resort, I attempted to do a reinstall using the Dell reinstallation CD. Message comes up that it cannot find the hard drive and cannot continue. I was able to do diagnostic testing (from f12 startup) and everything checked out ok, including the hard drive.
Is there any way to find out exactly what files were put in quarantine, and more importantly, is there any way to get them back where they belong? If there are no other options, is there another way to try a repair/reinstallation? I do have access to another computer to download anything necessary. Any help would be greatly appreciated!!