We booted it up yesterday.
Updated the wireless usb adapter.
Booted up WOW.
It had a 'patch' to download and install.
Crashed in about 30 seconds.
Tried other level characters...same thing.
This can't be the PC. Previous to yesterday he could play anywhere from 20 minutes to an hour.
I'm leaning towards how the darn files for the game are being installed/placed/shuffled all over. And I am getting NO help from WOW. This really blows for him. This has to be the first time ever that I have been completely stumped.
Okay. I finally broke down and called Tech Support.
I have run the Microsoft Memeory DIagnostic Tool
I have updated
no update for the bios or motherboard cause the PC is so new
run microsoft update
switched out the wirelss keyboards/mouse for wired
run WOW file checker/fix
followed the steps on the WOW support pages
The tech guy tells me it's the PC...yet I find thread after thread of folks with the same issue on W7 64bit.
The tech guy says the software CAN'T cause a blue screen crash. I asked if the software is not installing properly and the game wants a file that is not where it should be (WOW or MS) would it crash and give me the blue screen? He says 'no'
He send me an email requesting info.
I run the game, it crashes..I take a Picture of the blue screen for my reply email. I then follow all of his instructions, gathering the info he wants.
I get to one that tells me how to find and get to the 'Errors' folder.
THERE IS NO ERRORS FOLDER!?!?!?
C/Users/Public/Games/World of Warcraft has no Errors folder.
But when I open the Litch King install Log..it says one was installed.
How can this NOT be the software installation being bad that is causing the crash???
Waiting to hear back.
Edited by Po' Smedley, 07 March 2010 - 01:37 PM.