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Repeated blue screen with Windows 7


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#1
jennudd

jennudd

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I just bought a new laptop about 2 months ago and it uses Windows 7. At least twice a day I am getting a blue screen - and it doesn't really matter what I am doing - no consistency in what makes it happen.

This is one of the messages I just received a few minutes ago:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFF8A012AE8760
BCP3: FFFFF8A012AE8790
BCP4: 000000000503041D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022410-36956-01.dmp
C:\Users\jen\AppData\Local\Temp\WER-81526-0.sysdata.xml


Can anyone help me figure out how to stop this? It is so annoying.

Thanks!
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#2
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3
jennudd

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==================================================
Dump File : 022510-25225-01.dmp
Crash Time : 25/02/2010 1:59:49 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`0a0c4930
Parameter 3 : fffffa80`0a0c49f0
Parameter 4 : 00000000`040c0011
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+25c51
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022510-25225-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 022410-19827-01.dmp
Crash Time : 24/02/2010 7:10:04 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`0e904aa4
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`01aa3b69
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+bd960
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022410-19827-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 022410-23384-01.dmp
Crash Time : 24/02/2010 5:29:14 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff8a0`179cb9b0
Parameter 3 : fffff8a0`179cb9f0
Parameter 4 : 00000000`0504031f
Caused By Driver : SRTSP64.SYS
Caused By Address : SRTSP64.SYS+433d1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022410-23384-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 022410-36956-01.dmp
Crash Time : 24/02/2010 5:00:37 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff8a0`12ae8760
Parameter 3 : fffff8a0`12ae8790
Parameter 4 : 00000000`0503041d
Caused By Driver : SYMEFA64.SYS
Caused By Address : SYMEFA64.SYS+31800
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022410-36956-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 022410-22120-01.dmp
Crash Time : 24/02/2010 4:04:26 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff900`00812000
Parameter 3 : 00000000`00001b4e
Parameter 4 : 00001b20`00003698
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c40d1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022410-22120-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 022410-24117-01.dmp
Crash Time : 24/02/2010 3:54:55 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`0be95930
Parameter 3 : fffffa80`0be959f0
Parameter 4 : 00000000`040c0016
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+25c51
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\022410-24117-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
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#4
Broni

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Possibly faulty RAM.
Since this is 2-months old computer, I'd suggest to call the computer maker.
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#5
jennudd

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thanks for the quick reply - that is what I will do!
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#6
Broni

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Good luck :)
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