[helpafriend]

I'm working on a slimline s7415c and have an error on the sound of "No Audio Output Device is installed". When I go to device manager under sound I can see "High Definition Audio Device". I've uninstalled and rebooted and still have the same error. Under the Sound option in the control panel, on the playback tab it says "No audio devices are installed".

Any suggestions as to how to fix this problem? Running Vista Home Premium.
Thanks

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Is this a HP Slimline? 32bit Vista? Have you tried this one? sp34998.exe, (1/1 , 10.22M)

Make sure to go to the device manager and uninstall the device first. Then once the driver is downloaded, double click the .exe file and let it install. Often a MS Window will pop up, ignore it. Just let the .exe file work and complete. Look for prompts in the bottom right hand corner of the task bar to see how the installation is going.

Also, do you have the sound enabled in the BIOS? Might want to double check that.

Edited by Ferrari, 25 February 2010 - 09:46 PM.

[Ferrari]

Is this a HP Slimline? 32bit Vista? Have you tried this one? sp34998.exe, (1/1 , 10.22M)

Make sure to go to the device manager and uninstall the device first. Then once the driver is downloaded, double click the .exe file and let it install. Often a MS Window will pop up, ignore it. Just let the .exe file work and complete. Look for prompts in the bottom right hand corner of the task bar to see how the installation is going.

Also, do you have the sound enabled in the BIOS? Might want to double check that.

Edited by Ferrari, 25 February 2010 - 09:46 PM.

[helpafriend]

Yes a HP slimline 32 bit.
Tried to uninstall device, applied patch from link and system rebooted. Same error out there. Rebooted and enabled onboard audio in bios. Booted and still have the problem.

Any more ideas?

[Ferrari]

Was the onboard disabled when you went into the BIOS? If so, did you enable after installing the driver?

[helpafriend]

Onboard was on auto. I enabled it after the driver was loaded.

[Ferrari]

Auto should have been good enough. I think you may need to install/update the chipset driver. Do you know what chipset this computer has? If not...

Install PC Wizard:

• Click PC Wizard in my signature
• Click PC Wizard 2010.1.93 on the top left
• Save the file to your Desktop
• Double Click the setup file
• Follow installation instructions
• Once installed, open PC Wizard up
• Click System Summary (Should be highlighted by default)

What chipset is listed? If unsure whats there, just post a screen shot.

[helpafriend]

Chipset Intel 82915G/GV/910GL express chipset (microsoft XDDM).

[Ferrari]

Click the word download in blue... http://downloadcente...s...87&lang=eng

Many times audio driver will not fully install when you have not installed the chipset driver. That is my thinking. If this doesn't work, it could mean faulty sound controller on the motherboard. Was the sound always working before?

[helpafriend]

It's not my pc but the answer is yes the sound had been working...

Downloaded and installed chipset then reloaded audio driver. Rebooted and still have the problem. Is it time to pick up an inexpensive pci audio card? Or is there a way to check the motherboard sound controller?

[Ferrari]

We've done everything that I know of.

• Enabled the sound in the BIOS,
• installed the manufactures audio driver,
• installed the correct chipset, then the audio driver.
• Nothing.

That's what I would do, just pop in a cheap sound card. I've done it before in cases like this.

[rshaffer61]

Sounds like the Sound chipset has gone way south.
If you have enabled in bios.
Loaded the newest mobo chipset and sound drivers and still no joy. Time to buy a card and enjoy the music again.

[helpafriend]

Thanks guys! I've learned quite a bit from this. Keep up the good work.

[rshaffer61]

Please let us know how everything works out as we like to know good or bad.
This also may help someone in the future with the same problem.

[helpafriend]

Picked up a cheap pci sound card, installed and have the sweet sounds coming out again.

[rshaffer61]

Congratulations. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed Ferrari abs myself to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.

Edited by rshaffer61, 01 March 2010 - 12:29 AM.