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CD/DVD Drive wont read cd's


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#1
Shady

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working on a friends laptop, and the HP Pavilion ze5500 wont read the CD(s) that came with the computer so I can reload WinXP. Help :)
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#2
SpywareDr

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Are the 'CD(s)' readable in another computer? If so, the laptop's CD drive could be either dirty or dead. If not, try cleaning the 'CD(s)'.
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#3
Shady

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i just tried the CD in my other laptop and it works. ive looked on HP's website for another internal drive and none are listed. they have an external, but this certain laptop wasn't listed in the compatibility section. am i done for? hahah
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#4
asmo

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Hi, hopefully this will help.

Go to Start menu and right click Computer then go to Properties. When the window opens go to Device Manager on the left hand side. Navigate to DVD/CD-ROM Drives and click on it. Right click on the item that drops down and click Uninstall.

Then Reboot, and windows should reinstall the drivers for you. Let me know if this doesn't work or if theres a yellow triangle next to the device.
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#5
rshaffer61

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Are any cd's readable in the drive?
Is the drive seen in My Computer?
Try these steps below and if none work then most likely you have a bad drive and it needs to be replaced.
:

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#6
Shady

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Hi, hopefully this will help.

Go to Start menu and right click Computer then go to Properties. When the window opens go to Device Manager on the left hand side. Navigate to DVD/CD-ROM Drives and click on it. Right click on the item that drops down and click Uninstall.

Then Reboot, and windows should reinstall the drivers for you. Let me know if this doesn't work or if theres a yellow triangle next to the device.



that didn't help. thank you though.
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#7
rshaffer61

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What about the instructions I gave?
Have you tried them and if so what were the results?
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#8
Shady

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i haven't forgotten about you rshafer. i just simply haven't had time to try anything yet. i will next week as im laid off for the summer. i will let you know asap. thanks :)
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#9
rshaffer61

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Not a problem. I will continue to monitor this topic for your reply.
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