[33marky]

Hello
lam fairly new to this and computing.

I have a Dell Dimension 5000.

It was running windows xp home. But it crashed. On start-up the blue screen keeps appearing with the error code 0x50.

Could not get it into any mode, kept returning to blue screen.

To save all my document and photos had xp pro installed.

By installing xp pro has the hard disc been partitioned ?. I want to reset it back to factory settings, ctrl, f11 does not work. Do I have to disable xp pro to get ctrl f11 to work?. How do I do this?

If I try to upgrade to windows 7 will this remove/upgrade xp home & xp pro

Regards

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33marky
First are you able to get into windows now?
Second when you boot are you asked to choose if you want to boot to Home or Pro or are there two choices?
Third if you are capable of starting windows do the following.

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

33marky
First are you able to get into windows now?
Second when you boot are you asked to choose if you want to boot to Home or Pro or are there two choices?
Third if you are capable of starting windows do the following.

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply