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Multiple problems ocurring


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#1
oregon204

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I have Window XP I have several things going on first is I am getting Blue Screen of Death I have the error message. Second I use Qwest DSL I recently was sent to a page indicating I have a virus upon following their directions to remove virus with their tools it pulled up several things. Third I am getting iexplorer hung app errors. Fourth I have Malwarebytes and AVG
<oregon204> Last while signing into live chat Windows firewall blocked Java™ Platform SE binary
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#2
rshaffer61

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First it would be a good ideal to make sure oyu are indeed infection free before we do a lot of work and maybe have none of it work.

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
oregon204

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Ok I downloaded the TFC program it needed to reboot to finish. Upon reboot I get as far as the blue welcome screen in windows then it flashes same BSOD (at least i think it is it flashes quickly) then monitor just shows a bunch of mixed color patches on the screen. The BSOD error i reeceived before is STOP: 0X0000000A (0X00000000, OX00000002, 0X00000000, 0X804FD603)I can load windows in safe mode.
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#4
rshaffer61

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  • Start your system and at the Second post screen tap on F8 to get to the Boot Menu
  • Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
  • Click Enter to disable it
  • The system should reboot and if not then do so.
  • When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.

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#5
oregon204

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even with Automatic restart on failure disabled BSOD still flashes but after many attempts have been able to get what i belive to the the stop code

0x000000D1, 0x02E3E372E43, 0x00000000, 0x00000002, 0x08699d8df

after BSOD goes to screen with lots of little lines of color and have to manually shut system down again.

i can boot into safe mode though
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#6
rshaffer61

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The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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