Edited by gregjack, 05 March 2010 - 08:32 PM.
if i restore my system to factory setting will it remove viruses
Posted 05 March 2010 - 08:24 PM
Posted 05 March 2010 - 08:39 PM
Please read the Malware and Spyware Cleaning Guide and follow the instructions thoroughly, starting at the top...
That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTL log in the MALWARE forum.
If you are still having problems after getting a clean bill of health from a malware expert, please return to this thread.
Posted 05 March 2010 - 08:45 PM
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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