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#1
depster

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Easiest thing to do, is go into SAFE MODE (tap F8 about once a second while your computer is in the process of booting up until you come to a screen that allows you to boot into safe mode). Once there, go to your C:\WINDOWS\ServicePackFiles\i386 folder and copy the file ntdll.dll (right click on the file itself and select COPY) and then go to your C:\WINDOWS\System32 folder and click EDIT and then PASTE. Click YES to the warning about overwriting the files and then reboot your computer and see if the error is gone.

Fenor


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#2
depster

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I ran the Panda software, and now when I turn the laptop on the screen pops up automatically to go into the safe mode. I click on the safe mode and all the driver info shows up but you cant scroll, enter it just locks up. I have tol hold the power button on till it shuts off. It's a mini notebook. I bought an external cd drive to re-install everything. I just cant get past the safe mode screen.
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#3
123Runner

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Hi depster and :)

Lets see if we can get you fixed up.

What Panda software? Please be more specific?
You state its a mini notebook. Could you give us the make and model so we know what we are dealing with?

What type of recovery software do you have for it?
Is it a recovery CD?

You say you are in safe mode. Safe mode will be the words "safe mode" in all 4 corners of the screen.
The video will be operating in a default resolution.
Are you up to the desktop in safe mode?

Do you recall when this problem started?

Do you need to get any data off of the notebook?

123runner
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#4
depster

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Hey.. I apologize, we had to run pout for a while. Ok, I was reading one of the Forums on here yesterday when I typed the topic: Generic Host process for Win32 services. I kept having this pop up. I previously paid for Stop Zilla, and did the PC Med kit yesterday too. I thought I had cleaned up most of the problems. The only other thing that came up was TosBtMng.exe - unable to locate component. (TosCommAPI.ddl was not found) So on the Forum it said to go into safe mode with instructions on how to re-install this file.

Ok.. this is a mini MSI U100. My daughter uses it, and I swear everytime I give her access to a computer she ALWAYS seems to end up with viruses. I think the problems started in late January. She has been using mine, and I don't like it.

Anyway, I figured I could just take everything off and start fresh. I already took all of her pictures and stuff off. I have the disks that came with the mini, and I have all the disc's that came with my Dell. Do you think I can take everything off and re-install, or should I do something else. At this point when I turn the mini on, it starts up with the options of going into safe mode, and counts down to starting windows normally. If I let it start normally, it just comes right back to this same screen and counts down again, over and over. If I arrow up to safe mode, the screen shows all System 32 Driver files I cant scroll down, or arrow down. I'm stuck. I have to hold the power key to get out of it.

Please help?
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