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had virus, now can not connect to internet

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Had a virus on my daughter laptop.. ran AVG 3-4 times in safe mode and regular mode.. now it appears virus is gone, but can not go online. I see the internet connection and is connected. I was able to update windows once, but now can not do that or go to any web page. IE just has a blank screen, no error message. I already went to tools and reset all the defaults in internet options. When we try on google chrome and tried to go online, we get this message:

Error 102 (net::ERR_CONNECTION_REFUSED): Uknown error.

he laptop is running XP

any help would be great...
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