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ITUNES 9.0.3 Help requested


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#1
trexj

trexj

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Hello,

Have run itunes diagnostic--all should work ok per diagnostic, but unable to connect to the itunes store since upgrade to itunes 9.0.3. Am using Norton 360, disabled norton firewall and anti-virus and anti-phishing while attempting to connect to itunes. From other suggestions found in various forums, have flushed DNS, added apple specified exceptions to firewall.
Using explorer 7 with itunes 9.0.3.15. Have run norton 360 registry clean up. Updated microsoft windows. Used 3 different time update services to sync computer clock.
Lyksys Broadband router with DSL connection.

On same computer under different user account (also set up as administrator account) I am able to get into the itunes store. However, when click on subscribe to podcast link, or many other links within the store receive consistent error 1202. In that account tried to copy link on redeem button as suggested in other forum and have been unable to get around 1202 error while in the store. Ipod will syncronize in both accounts on same computer.

Any suggestions of how to fix will be appreciated.
Here is my most recent diagnostics from account where not able to open the itunes store:

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 8400
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 921C5AF95ED4DB36

Current user is an administrator.
The current local date and time is 2010-03-08 01:12:58.
iTunes is not running in safe mode.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {936E1FC3-451B-434A-B7FF-C5ED537E7264}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Mar 08 00:19:46 2010

Lease Expires: Tue Mar 09 00:19:46 2010

DNS Servers: 216.144.187.37
216.144.187.37
207.44.96.129
204.186.0.201

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-08 01:09:02.

Thank you,
trexj
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#2
phillipcorcoran

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Welcome to Geeks To Go!

Have you looked for a solution on the iTunes help pages?
http://www.apple.com/support/itunes/
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