OK a few days ago we got a warning up claiming to be XP internet security 2010, at the time we were suspicious but didn't think to much of it other than to run an extra scan with McAfee. This didn't detect anything so we put the netbook on lockdown and bought Kaspersky Internet Security 2010 assuming it was a problem with McAfee.
Tonight we disabled the wifi and uninstalled McAfee so we could put Kaspersky on the netbook. Anyway once Kaspersky had been installed we ran a scan and it found a trojan - sorry not able to say which one been up a long time now and didnt think to write it down - anyway next thing we are getting lots of windows up with "bad image" messages and the computer automatically shuts itself down.
Re-started the netbook but we are now unable to access any .exe files.
Went into the application folder and found the following file DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF, came up in google as a trojan?
This was when we started looking online for help... probably should have done this in the first place. Anyway we found this site and were hoping someone might have an idea of whats going on??? Not completely computer illiterate but not far off so help appreciated.
Will we have to re-install Windows XP???
Thanks v much for any help.