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#1
jodimac

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Hi, I reset my system back to fix a problem. I had already removed Spyware doctor. When It came back on spyware dr was back...but not all there. Now I cant remove or reload. Here is what I get when I try; PctsTray.exe unable to locate component. Another one is Failed to start because rtl100.bpl was not found re install will fix. Re install wont work either. When I try to remove the program it gets...error message file "c:\program files\spyware doctor\unins0100.msg" is missing. please correct the problem or obtain a new copy of the program. I tried to get a new copy, it started to load, but quit! This laptop is new I have only had it a few months, its not real fancy, just basic. Nothing really on it. Thanks for the help in advance!
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#2
malachi0420

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Hello, user, and welcome to GeeksToGo. Did you reset your system with SpywareDoctor, or Windows System Restore?
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#3
jodimac

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used windows
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#4
jodimac

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Hello, user, and welcome to GeeksToGo. Did you reset your system with SpywareDoctor, or Windows System Restore?

used windows
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#5
malachi0420

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Hello, you need to do a Clean Start to make sure no unwanted programs or services are going to conflict.

You can find instructions here, Clean Start.

Scroll down until you see Step 1, and follow the instructions. The Program will ask you to restart, do so.

After you log back into windows, run the SpywareDoctor installer, let me know if it installs properly!
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#6
kimsland

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Try Revo Uninstaller to remove the corrupt install of Spyware Doctor
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#7
jodimac

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Hello, you need to do a Clean Start to make sure no unwanted programs or services are going to conflict.

You can find instructions here, Clean Start.

Scroll down until you see Step 1, and follow the instructions. The Program will ask you to restart, do so.

After you log back into windows, run the SpywareDoctor installer, let me know if it installs properly!

Thanks for the help, but I was able to use revo uninstaller and it removed the corrupt program, then I re installed! I apriciate the input, it all helps!
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#8
jodimac

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Try Revo Uninstaller to remove the corrupt install of Spyware Doctor

I wanted to say thank you for your advice...worked like a charm! Thanks again, and have a great day!!
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#9
123Runner

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Congratulations. :) for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:


You are very welcome. I'm glad we at Geeks to Go could help.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help. :) :)
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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