I would like some help with a problem I've just encountered. Yesterday while shutting down I noticed that my computer was updating something (auto update of some kind?)
When I restarted....all of my mcafee programs ( virusscan, firewall , spamkiller, privacy center) were asking to be subscription verified. ( I bought this computer new and have only had it for a few months...the mcafee program was already installed on it from the factory....at a price of course!)
I would verify all programs when prompted and would get a "product is verified" message but it would ask for verification again and again.
I tried uninstalling and reinstalling several times but the same thing would happen.
Then I tried to get help from the McAfee support team and they had me do a "manual uninstall" of virusscan. ( this was the only mcafee program that i had reinstalled at the time)
So I followed their instructions to the letter:First I backed up my Registry. ...then I ran something they had me download to my desktop called " Reg_remove.reg. This was to remove any remaining parts of McAfee.
Then they instructed me to do a "clean install". The first step of this was for me to run a CHKDSK to locate/fix hard disk problems. When I tried this I got an error message that read: "The type of the file system is NTFS.......Cannot unlock current drive.
When I asked them why this was happening they told me to " Skip it" and go to the next step.....which was to run Disk Defragmenter.
When I attempted this I got this error message: " MMC cannot open the file c:\windows\system32\DFRG.MSC.... this is because the file does not exist".
At this point ( after about 8 or 9 hours of "chatting" with the McAfee tech's) they informed me that this is out of their hands and that i needed to contact Microsoft!
All I want is to be able to get my computer back to where it was before all this started happening.
I'm coming to you guys as I was referred by Bananafannafo who has previously helped me with a Virus problem. ( and done an outstanding job I might add!)
I have complete confidence in you and know that you guys are the people that can help me figure out what to do!