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Blue Screen STOP: 0x00000024

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My girlfriends laptop has a dreaded Blue screen with an error code STOP: 0x00000024. See is adamament she has not recently installed any programs, she was simply watching a DVD on there.

There is no ability to boot in normal, safe mode etc.

Just wondered if you good people had any ideas on how to go about rectifying the situation?

Just for the record the laptop is quite old and so I think she will be unlikely to dig out her window XP CD etc.

The full code on the Blue screen is:

Technical information:
STOP: 0x00000024 (0x001902FE, 0xF99634D8, 0xF99631D4, 0x81DB0889)

Thanks in advance,

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    motto - Just get-er-done

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0x00000024: NTFS_FILE_SYSTEM

A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

Or it could be this.

More than likely the software that was playing the DVD was corrupted and never closed causing a ntfs file system error. Probably the easist thing to try is a checkdisk.


If that does not fix it then a repair install, which i do not really like very much, will get you going.

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