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ankush patel

ankush patel


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i am running a windows 98 and when i try to shut down my computer and restart it i have a page come up saying program is not responding then it says wait,cancel or end task

please help me i dont now what is wrong i have been working on this for months
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Hi ankush patel

That's a nasty problem with every version of windows I've ever used esp 98. With 98 it's famous, I found this online

Some DCI machines running Windows98 have experienced problems with shutdown. Symptoms may include the system "hanging" on the screen that says "Windows is shutting down" or repeated restarts when the user chooses "Shut down." The causes of this particular problem are varied and complex, and involve interactions among many hardware and software components. No single "fix" can be applied to every machine; in fact, this problem is particularly difficult to resolve because two originally identical Windows 98 machines, with exactly the same hardware and software configurations, can behave differently because of differences in the way they are used (especially if additional programs are installed).

Not trying to scare you but it can be a hard problem to solve. Or it could be an easy problem. A single buggy application could cause this behavior.

so a few questions and stuff ta do please
  • What version of windows 98 are you using? if you don't know right click my computer and choose properties. Under the general tab it will tell ya. If it is win 98 second edition there is a microsoft patch to solve some shutdown issues (in theory...). Have you did all the windows updates reguired for your system? If you have and use 98SE it's prob already installed. If not first thing is do all the necessary windows updates.
  • Is your BIOS up to date? Do you know how to find BIOS updates, if not post all computer details( manufacturer, model number et al).
  • Run spybot S&D as well as adaware to remove any spyware. you can find instructions Here
  • For an added check run an online virus scan, you can use one of these http://housecall.trendmicro.com/ or http://www.pandasoft...com/activescan/
  • See if you still have the problem. Shut down a few times using your computer some in between.
  • Click run and type msconfig and then enter. Click Advanced. If you see an entry “Disable fast shutdown.” be sure it is checked. Click OK, then OK again. And then finally click No. now click Start | Shut Down | Restart | OK. Give it about three or four minutes before concluding that it is hung. see if that works.
  • If you still have probelm before you shutdown next time hit CTRL ALT DEL and write down every application that is running and post here in your next log.
try that for now, but if you are brave and computer literate, see http://aumha.org/win4/a/shtdwnse.htm :tazz:
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should say in the top of the box WHAT program is not responding....what is that program?
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