Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Trojan.Brisv.A!inf needing removal


  • Please log in to reply

#1
shelboo

shelboo

    New Member

  • Member
  • Pip
  • 1 posts
:) Hi, I'm new at this. (I have Windows XP)

Recently, Norton 360 found "Trojan.Brisv.A!inf"
I cannot open Paint, Microsoft Word, among other things.
I also can't open anything I put in the "Run" engine
[Start > Run]

So I can't run the msconfig...

Do I need to be in safe mode to remove this trojan?
If so, I heard I can get to safe mode at the start up screen by pressing F8 and so on..
Would I be able to return to Normal Mode since my msconfig doesn't work?

Help is greatly appreciated :)

Edited by shelboo, 15 March 2010 - 03:36 PM.

  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,598 posts
  • MVP
You can return to normal mode after going into Safe Mode. Reboot and when you see the PC maker's logo (or it beeps) start slowly tapping the F8 key. Keep tapping until you see the menu. You will have several choices. Safe Mode, Safe Mode with networking, Command prompt and Last known good.

If you use Safe Mode with Networking don't go to any questionable sites as you may not have a firewall or antivirus and disconnect from the internet if you are not using it.

You may want to try using unhook.inf from symantec if .exe files don't want to work.

http://www.symantec....-050614-0532-99

They also have a removal tool:
http://www.symantec....-072215-0522-99

Ron

Edited by RKinner, 17 March 2010 - 08:57 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP