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Trojan.Brisv.A!inf needing removal


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#1
shelboo

shelboo

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:) Hi, I'm new at this. (I have Windows XP)

Recently, Norton 360 found "Trojan.Brisv.A!inf"
I cannot open Paint, Microsoft Word, among other things.
I also can't open anything I put in the "Run" engine
[Start > Run]

So I can't run the msconfig...

Do I need to be in safe mode to remove this trojan?
If so, I heard I can get to safe mode at the start up screen by pressing F8 and so on..
Would I be able to return to Normal Mode since my msconfig doesn't work?

Help is greatly appreciated :)

Edited by shelboo, 15 March 2010 - 03:36 PM.

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#2
RKinner

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You can return to normal mode after going into Safe Mode. Reboot and when you see the PC maker's logo (or it beeps) start slowly tapping the F8 key. Keep tapping until you see the menu. You will have several choices. Safe Mode, Safe Mode with networking, Command prompt and Last known good.

If you use Safe Mode with Networking don't go to any questionable sites as you may not have a firewall or antivirus and disconnect from the internet if you are not using it.

You may want to try using unhook.inf from symantec if .exe files don't want to work.

http://www.symantec....-050614-0532-99

They also have a removal tool:
http://www.symantec....-072215-0522-99

Ron

Edited by RKinner, 17 March 2010 - 08:57 PM.

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