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mouse doesn't work


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#1
longarm1

longarm1

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Hi, my mouse stopped working. there were other problems (like System Restore going blank) which i fixed by repairing from an xp disc. The mouse still doesn't work, but if moved to another PC it does work ok. Checking mouse properties, a msg says the driver is missing or corrupted. It is an optical mouse and I no longer have the install disc for it. Any suggestions for how to uninstall existing drivers and obtaining new drivers for a PS/2 mouse?
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#2
DaffyKantReed

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In most cases you do not need any drivers from CD. Uninstall the mouse driver then choose Scan For Hardware Changes. Reboot the PC and see if it works correctly.
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#3
longarm1

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Thanks for the response. I tried your suggestion, but still have the same problem. I uninstalled the driver and deleted the mouse from the device manager, and the PC recognized the addition of the mouse when I plugged it back in. I disabled mouse keys and rebooted, but still no good.
I also tried the same process with another mouse, and again the PC identified it in the device manager, but the mouse still didn't work. I rebooted and still no good.
I keep getting the msg "windows can't load the device driver for this hardware. The driver may be corrupted or missing [error 39]".
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#4
DaffyKantReed

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Is the mouse USB with a PS/2 adapter or strictly USB? In the case of the former, shut the PC down and move the mouse to a PS/2 port.
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#5
longarm1

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The optical mouse I've been using is a strictly PS/2. The alternate mouse I used for testing is a USB. I was hoping that if the PS/2 port was faulty, that the USB port would work with the USB mouse.
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