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Can't empty Recycle Bin Cannot remove folder Dc189 Access Denied


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#31
emeraldnzl

emeraldnzl

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Hello again OreganoAc,

Sorry it took so long to reply. I had a host of other issues come up today and I couldn't get online.


No problem. :)

Now

I think your machine is clean of malware.

We have a couple of last steps to perform and then you're all set.Posted Image

Follow these steps to uninstall Combofix and tools used in the removal of malware. This will also clean out and reset your Restore Points.
  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    Posted Image
Step 2
  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep. Erunt can also be uninstalled via the add/remove programs utility, for some though, it may be a useful backup program to hold on to.

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A reminder: Remember to turn back on any anti-malware programs you may have turned off during the cleaning process.

-------------------------------------------------------------------------------------------------------------------

Now that your machine is clean here are some things that I think are worth having a look at if you don't already know about them:

---------------------------------------------------------------------------------------------------------------------

Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.
  • Download from here Java Runtime Environment (JDK) Update
  • Scroll to where it says "Windows XP/Vista/2000/2003/2008 online" and download and follow the instructions to install.

    Reboot your computer.
    You also need to uininstall older versions of Java.

  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.
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Be sure and give the Temp folders a cleaning out now and then. This helps with security and your computer will run more efficiently. I clean mine once a week. For ease of use, you might consider the following free program:--------------------------------------------------------------------------------------------------------------------

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* Consider using an alternate browser.

Opera may be downloaded from here. It is one of the least targeted of all browers.

Avant may be downloaded from here. Another one that is less well known.

Firefox may be downloaded from Here. I use Firefox because I like it. Used to be one of the safest but now targeted probably as much as IE.

Addblock Plus is a good Add-on for Firefox. It helps stop popups.

-----------------------------------------------------------------------------------------------------------------------

Startuplite is a tool to help you stop some programs not needed when you start your computer from loading. They will begin automatically only when needed.

-----------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future here are some suggestions you can look at:

Update and run Malwarebytes once a week.

Be aware of what emails you open and websites you visit.

It is recommended that you do set Windows to check, download and install your updates automatically.
* Click Start > Control Panel > System Security > Windows Update > Change Settings
*Ensure that "Install Updates Automatically" is selected. Check the appropriate settings.
* Click OK.
Go here for some good advice about how to prevent infection.

Have a safe and happy computing day!
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#32
OreganoAc

OreganoAc

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Thanks for all your help!
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#33
emeraldnzl

emeraldnzl

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Your welcome :)

I will leave this topic open a short time in case any issues arise.
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#34
emeraldnzl

emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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