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Windows XP - Startup problem


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#1
Woodz

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hi, i recently had some dodgyness going on with my computer so i did several checks with anti viruses ect. The last one i did was the microsoft one, which is at onecare.live.com. After this it asked me to restart my computer... so i did. This is where i have the problem.

It starts up noramlly but then asked me for a user name and password which it never used to do, which is Compaq_Owner so i just click ok... This is where i get messages saying:

"Isass.exe" - unable to locate component
failed to start because msls52.dll not found

Says the same for "svchost.exe." aswell

these messages come up 2-3 times i click cross/ok.

All i see is my background wallpaper, i cannot see task bars or anything, when i click ctrl +esc nothing happens, when i click ctrl + alt + del nothing happens.

Anyone know what could have possibly gone wrong and how i can fix this?

(im obv having to use an alternitive computer to post this)

Edited by Woodz, 18 March 2010 - 07:31 AM.

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#2
Macboatmaster

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Depending on what the other several checks did the Microsoft One creates a restore point, before it changes anything.
Go to System Restore.
That is
START
PROGRAMS
ACCESSORIES
SYSTEM TOOLS
SYSTEM RESTORE
Select Restore my computer to an earlier time.
Select the Restore Point created by Windows Live Safety scanner if that is what you used.
Restore to that point.

Edited by Macboatmaster, 18 March 2010 - 06:34 PM.

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#3
Woodz

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hi thx for reply.

I cant do any of that because i dont see the start menu or anything.

I decided to use my compaq recovery disk and just format my hard drive, currently do it now ill let you know how it goes
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#4
Macboatmaster

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Sorry about that, best of luck, did not realise that you did not even have the START erc
I take it you tried Safe Mode and Last Known Good, before the drastic step of a complete format.
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