Just started receiving the error on Monday. Never had a problem before.
This is what the diagnostic said:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
INTEL_ DG33BU__
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.2.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 5D6590526B0F2AC0
Current user is an administrator.
The current local date and time is 2010-03-19 14:36:31.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 7300 SE/7200 GS
VIA Chrome9 HC IGP
Intel® G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 49d63a458f739d28e38c73dfe655185d
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9FA5972B-712D-478D-BF27-D65B2FB96CEB}
Description: Intel® 82566DC-2 Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 10.1.0.105
Subnet Mask: 255.255.255.0
Default Gateway: 10.1.0.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 64.238.96.12
64.238.96.12
66.180.96.12
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-19 14:26:30.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp CDDVDW SH-S202J, Rev SB00
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
**** iPod/iPhone Connectivity Tests ****
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller
VIA USB Enhanced Host Controller
Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
iPhone, iPhone 3GS running firmware version 3.1.3
Serial Number: 8800918W3NP
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 8L6309FVTXK
**** iPhone/iPod Touch Sync Tests ****
Sync tests completed successfully.
I have tried all the basic troublshooting items including deleting the DNS file, re-installing iTunes, enabling iTunes in my Firewall etc.
Any help will be appreciated!