You will have to follow the directions below and download all the programs and then try to run them on the infected system. Then copy all the logs and follow along from there.
I suggest you go to the Malware Removal and Spyware Removal Forum
and run all the steps located in the START HERE
. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS
thread and we will pursue other options to help you solve your current problem(s).Add a link to this topic so that malware tech can see what steps have been taken here