[jade1620]

Hi all, Please help if possible, I have a Dell DXP062, BIOS Version 2.4.2 ( (03/30/07), running a Intel CORE 2 CPU 6600 @ 2.40 GHz. I have installed memory of 4.0 GB, single, DDR2 SDRAM. My hard drive is a WDC WD2500JS-75N 9 (500 GB's)

In January, i performed a clean install from Vista Ultimate to Windows 7 Ultimate, this after an in-place upgrade failed due to an incompatible program i had failed to remove. All was well and working fine with Windows 7 for the past 6 weeks but a few days ago, I started to hear mechanical clicking sound, 2-3 clicks at a clip while the PC was loading, a few times it took very long to boot up, so eventally, once i had the system and windows running, i left it running for about a week,
yesterday, thinking it was ok, I shut it down, now I cannot get it started I receive the same error message: Raid Volumes : name: ARRAY, Level:RAID0(STRIPE), Strip: 128kb, Size:465.7 GB, Status:FAILED, Bootable: NO


No Boot device available
strike F1 to retry boot, F2 for set up

Whats does all this mean? is my hard drive fried? have I lost all my data?

I'd appreciate any help, all cables and connections are secure & proper,

Thnaks in advance
jade1620

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I think your hard drive is done for. You can try testing it to be sure.

How to test your hard drive:

• Go HERE
• In part 2, click the link for your brand of
  hard drive, (i.e. Western Digital, Seagate, etc.)
• Depending on the brand, you will create bootable floppy disk, or bootable CD.
• If the download is an .iso file type, I recommend
  using BurnCDCC to burn the .iso file to a CD.
• Once BurnCDCC is installed, open the program, browse to
  the .iso file, and open it to the program.
• Click start/burn, you will be prompted to insert your CD, Click OK.
• Once burned, set the BIOS boot priority to CD ROM first, Hard Drive second
• Insert CD, and save and exit the BIOS usually by pressing F10
• Follow onscreen instructions to perform an Extended Test

Please Note: Toshiba does not offer a hard drive diagnostic utility, you are out of luck.

Let me know how it goes.

[Ferrari]

I think your hard drive is done for. You can try testing it to be sure.

How to test your hard drive:

• Go HERE
• In part 2, click the link for your brand of
  hard drive, (i.e. Western Digital, Seagate, etc.)
• Depending on the brand, you will create bootable floppy disk, or bootable CD.
• If the download is an .iso file type, I recommend
  using BurnCDCC to burn the .iso file to a CD.
• Once BurnCDCC is installed, open the program, browse to
  the .iso file, and open it to the program.
• Click start/burn, you will be prompted to insert your CD, Click OK.
• Once burned, set the BIOS boot priority to CD ROM first, Hard Drive second
• Insert CD, and save and exit the BIOS usually by pressing F10
• Follow onscreen instructions to perform an Extended Test

Please Note: Toshiba does not offer a hard drive diagnostic utility, you are out of luck.

Let me know how it goes.

[jade1620]

Ferrari, thanks for your help & the quick reply. OK, I downloaded & burned both the zip & the .iso files, seperate cd's. I loaded both cd's and set the boot order as you suggested. I got the following message: Cannot load the file A:COMMAND.COM, insert correct disk and strike any key

Does this mean my hard drives are fried? Does the fact that I hear clicking mechanical sounds lend any credence to the hard drives being fried? I would hate to buy a new hard drive, only to find out that that was not the problem

Again, thanks for your help on this

Mike (jade1620)

[Ferrari]

mechanical clicking sounds like a broken hard drive. If you burned the CD's correctly and you are getting an error message, it ultimately would mean that the hard drive can't be found or accessed. I think the drive is dead.

[jade1620]

Thanks, Ferrari, your correct, I've confirmed with DELL, one of the 2 250GB drives went sour, luckily i am under warranty, they will send a tech to replace the bad drive this week
Thanks again

jade1620

[Ferrari]

Awesome that it's still under warranty. That's always good news.

Good Luck with everything.