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No sound after sleep mode - Win XP Pro


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#1
AlanMahew

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Hi, I am having an annoying issue with my PC. When it comes out of sleep mode the computer no longer has sound. I am usually pretty good at fixing stuff like this, but can't figure this one out.

Any help would be greatly appreciated. Thanks in advance.

-Alan

PC SPECS: (Let me know if you need any more info)

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name HP
System Manufacturer HP Pavilion 05
System Model D7218B-ABA 793
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~3066 Mhz
BIOS Version/Date Phoenix Technologies, LTD 3.09, 12/11/2002
SMBIOS Version 2.3

SOUND DEVICE:
Name Creative SB Live! Series (WDM)
Manufacturer Creative
Status OK
PNP Device ID PCI\VEN_1102&DEV_0002&SUBSYS_80691102&REV_07\4&1A671D0C&0&48F0
I/O Port 0x00009000-0x0000901F
IRQ Channel IRQ 21
Driver c:\windows\system32\drivers\emu10k1m.sys (5.12.01.3300 built by: WinDDK, 277.25 KB (283,904 bytes), 10/5/2008 1:01 PM)

CONFLICTS/SHARING:
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF Intel® 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce4 MX 420

IRQ 23 Intel® 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
IRQ 23 Realtek RTL8139/810x Family Fast Ethernet NIC
IRQ 23 NEC OHCI Compliant IEEE 1394 Host Controller

Memory Address 0xEC000000-0xEDFFFFFF Intel® 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
Memory Address 0xEC000000-0xEDFFFFFF NVIDIA GeForce4 MX 420

IRQ 16 NVIDIA GeForce4 MX 420
IRQ 16 Intel® 82801DB/DBM USB Universal Host Controller - 24C2

Memory Address 0xE4000000-0xEBFFFFFF Intel® 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
Memory Address 0xE4000000-0xEBFFFFFF NVIDIA GeForce4 MX 420

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce4 MX 420

I/O Port 0x000003B0-0x000003BB Intel® 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce4 MX 420
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#2
Macboatmaster

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When did the problem start please.
Was it identifiable after a particular event or install of something.
What has to be done, to then get the sound.
Pls do this.
Start
Control Panel
Sounds and Audio Devices
Audio Tab
Default device - Creative?
Click arrow at side of default device - What others are shown if any.
Go back to default device.
Ensure you have the Creative for Sound Playback
Also set default device for sound recording if applicable.
Also set default device for WAVE/MIDI as Creative .
Click to check box bottom left - Use ONLY default devices.
Click Apply
Click OK.
Test result.
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#3
AlanMahew

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Not really sure when this started, just that it has been doing this for some time now. To get the sound back I restart the computer. I can hear the speakers click when audio is restored during the loadup Windows XP screen.

Default device = SB Live! Wave Device
No other options

Didn't make any changes. Same result, no sound after sleep mode.
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#4
Macboatmaster

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I presume there is no possibility that someone has been in BIOS setup and disabled support for Plug and Play Devices.
Eliminating that possibility and the other chance that a recently installed programme USING the sound card, is in some way causing this, my advice is to
1. Establish a Restore Point
2. Uninstall the driver.
3. Remove the device, I mean in Hardware, Device Manager.
3. Restart the computer and let Windows find the device and the driver., allowing it access to the Internet for the driver.
4. Test the sound.
5. Restart again.
See if it is now correct when the computer hibernates.
THERE IS NO RISK to this, as the driver is easily found by XP.

Edited by Macboatmaster, 22 March 2010 - 12:42 PM.

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#5
AlanMahew

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Thanks for the suggestion, but still no luck. Computer picked up the new Hardware and installed the driver. But no sound still after hibernation.

Any other suggestions anyone??
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#6
Macboatmaster

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If you Google it, as "Creative NO SOUND after hibernation" you will see a number of suggested fixes.
However, I personally would not try any of them as there appears to be no guarantee of them being certified.
If you do decide to run one of them - establish a restore point first. Also check that you have a System Restore Point available.
Best of luck
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